CCS MedicalReviews of ccsmedical.com

The bad news is that they NEVER answer their calls. The virtual agent cannot help in my situation and I need to talk with billing. I've tried both the billing number and the regular customer service line. On the phone for over an hour each time I try. I finally hang up. I'm trying their help email and hoping someone will respond. I cannot believe this company does not have a responsible customer service line! So frustrating

CCS where have you gone? My husband’s type 1 diabetic supplies have always been provided in a timely manner with easy to reach pleasant and helpful phone reps. Recently I’ve been on hold for hours during various attempts to reach you by phone over the past weeks. I am given the option to get in line and have my call returned or visit the website. My calls and email have not been returned and the patient portal does not confirm the information I need. This is unreal for a company that was otherwise above bar for service.

Spent 4 hrs on hold, finally hung up & called back. At this point I choose to have them call me back….they never called!!!! I’m aware that companies are pushing people to use the internet instead of talking to a human however; some of us don’t have computers, or a car to drive to the library. Do better CCS!!!!!!! I’m out of pump supplies & can’t get CCS to answer a call.

Same as all the other complaints. Worst company to work with in my entire life! Don't answer or respond to anything. And I mean anything. Ex; I have 3 phones lines all on hold for hours. I've sent 6 emails. And this is responding from their voicemail yesterday. Trust pilot needs 0 stars for CCS Medical

They are by far the WORST medical company I dealt with. I only had 1 order shipped from them and it was one too many. After getting my order, I called them during the normal business hours they had listed, only to get an automated response telling me to call during their business hours. I called back in a couple of days and was told it was approximately a 5 minute wait. I waited over 2 hours the represtative said I need to speak to the pharmacist, but they just closed. I was told she will send a message for the pharmacist to call me the next day and after a week I never got a call. They are dealing with patients medical needs and they are awful. STAY FAR FAR AWAY!!!!

Put 1 star because it won't allow 0, terrible service, waited 50 minutes online and nobody answered

CCS did not inform me that my insulin pump supplies weren't available. Terrible customer service.

I am extremely disappointed with CCS Medical and their recent handling of our daughter’s insulin pump supplies. My 13-year-old daughter has Type 1 Diabetes. She requires a continuous supply of insulin to stay alive. These supplies are not optional — they are medically necessary and time-sensitive. For years, CCS Medical would process our order, bill insurance first, and then send us a bill if anything was owed. Because she has two insurances, our responsibility has typically been $0. Recently, CCS changed their policy and now requires nearly $500 upfront BEFORE placing the order and BEFORE submitting to insurance. We paid almost $500 at the beginning of February for her supplies. Since then: The supplies have not shipped. Insurance has not been processed. We cannot reach anyone by phone despite multiple calls and hours on hold. Emails have gone unanswered. Based on social media comments, this appears to be a common issue. Meanwhile, my daughter is nearly out of the life-sustaining supplies she needs. It is unacceptable for a medical supply company to collect large upfront payments for critical diabetic supplies and then fail to deliver the product or communicate with families. This has caused significant stress and put our child’s health at risk. We trusted CCS Medical. That trust has been broken. We are requesting an immediate shipment or a full refund so we can move to another supplier. I would strongly caution other families who depend on timely medical supplies.