CCS MedicalReviews of ccsmedical.com

CCS doesn't have in together when it comes to customer service. Matter of fact it's not there at all. I feel they don't want to interact with the customers. I have a problem with my shipment since April 9, 2026. I have tried to talk to someone about the shipment, no one has ever called me back. UPS says my shipment is lost. I have been without my supplies going on 23 days now. This is the last time I will ever do business with them again. Problems, shipment is lost, no one calls me back. This is the worst customer service I have ever had to deal with in life and I am old.

My shipment was supposed to send april 2, 2026, it is now april 16, 2026 and its still waiting to ship. i've been on hold for 1.5 hours so far

Absolutely impossible to get any one to respond. Hold times on the phone are over 2 hours. The advertised website does not function! Have attempted to register multiple times for over a year, and still do not have an account. Supplies are over 17 days overdue and I have no recourse to get the supplies. Seriously wondering if this company is a front for a MEDICAL scam. I have not been able to confirm that they are still in business. A total of over 9 hours on hold, on 5 calls since 6 Apr, 2026 and still do not have resolution. Avoid this company at all cost. I am trying to find a new supplier because CCS Medical customer service is untenable.

I absolutely hate this company currently on hold with them holding so far 2 hours no joke. My daughter has type 1 diabetes she did not receive medical supply for March and still waiting. Her Tandem pump battery dies unexpectedly other night pump stopped working and my daughter didn’t receive any insulin she woke up sick and going into DKA. .

You are unreachable by phone. I waited an hour and 35 minutes without my call being answered. TERRIBLE customer service!

I waited on hold again yesterday. Endless music, AI reassurances that “Someone will be with you shortly”, yet always the same story. Is anyone working at CCS Medical? I’m not alone. Many, many people are all having the same experience. I’ve called ar least 6 times over the past week and waited a total of 10 hours with NO answer. I’m at a loss. If I didn’t need my supplies so badly, I’d give up completely. Shame on CCS medical and your entire team. Emails, phone calls, and even an attempt to call the company CEO have obtained no success. Sent from my iPhone

I am trying to find out about status of the order who is your customer. You received renewed prescription for supplies for Ilet bionics two weeks ago. We still did not receive anything and cannot reach you. MY HUSBAND WHO IS 84 YEARS OF AGE IS WITHOUT INSULIN DUE TO YOUR NON-COOPERATION. I AM WAITING FOR YOUR REPLY

Here it is, a year later from my last review. No signs of improvement in customer service, accurate orders and communication. Don't bother calling unless you have an hour or two to spare. The automated service kept asking for my 5-digit zip code which I clearly stated, but it kept asking resulting in not identifying me as a customer and switched me to the on-hold for a person position. If a manufacturer has a change or discontinues a product, CCS is very poor about relaying this to the customer for alternatives or discussion. CCS pound their chest about being in business for 30 years...look at their rating percentages, it makes you wonder if anything was learned.