Christian Brothers AutomotiveReviews of cbac.com

Exurbanite charges for minor work, Don't let the name over the door fool you.

I scheduled my service at 7:00AM with shuttle service only to be told that I have to just drop it even though I have email confirmation. They should not do their online scheduling if they cannot fulfill it.

I wish I could give ZERO - Charged us over $1300 to fix something and it was NOT fixed, same issue as before. Returned the van and they kept it over a week and STILL could not fix it and then returned it after a week with a large screw in a brand new set of tires. HORRIBLE place! This was Bradenton 34212 location

Went in for a routine inspection in Nov 2023, was “upsold” a few services, one of which they made it sound like was dangerous if I did not do it — coolant flush and replace. So I spent $330 after expecting a simple $40 visit. Fast forward to today, I went back to ask them to top off my coolant that has fallen below the “low” line as recommended by the Subaru dealer so that I am not mixing coolant types. Turns out the coolant type they listed on my invoice is not what they used on my car and in fact do not know what they used in my car bc they don’t carry the blue coolant. So they either didn’t do any flush or drain at all and just left the old coolant in there, or they used something else and falsified the records. A good customer service response would have been to own the potential error/omission/fraud and offer to flush drain replace and check for leaks at no charge. They instead said sorry, good luck and see ya later. Never going back here again.

Unless "screw thy customer" is a core Christian value, they aren't very Christian. My Ford cooling system blew a Tee-Connector (see photo). I checked with a well known Repair Estimator and received an estimate of $220-330 to replace the upper hose assembly. I'm new to the area and didn't know who to take it to, so I checked the list that was offered, found Christian Brothers and took it there. I got a call later that day from one of their "advisors" and was told that it would cost a whopping $800.00+ to replace a radiator hose assembly that I could get for <$110 from practically anywhere. When I balked at the high estimate, the "advisor" made the outrageous claim that the repair required "a rare part" and 1-1/2 hours of labor at $165.00 per hour (the State average is $126.00 / hr) plus two gallons or so of coolant. I contacted the manager and had him try explain this "new math" to me. I tallied $165 * 1.5 (labor) + $110 (parts) + $40 (coolant) = $397.50. Where did the $800.00 estimate come from? When I pointed this out, the manager (Hunter) said that the estimate had been revised (for reasons unknown) to a mere $580 and that I should be okay with that because his business was an "honest" one. When I asked if he had read the reviews of his "honest" business lately, he snarkily replied yes "from all 13 keyboard warriors", a derogatory reference, in my opinion. I refused service and had my vehicle towed to another shop. "Christian" Brothers, practice what you preach.

I wish I was joking but I went to them for a simple canister valve replacement and they said I needed a new engine. Went to a shop down the street and they charged me $100 to replace it and I went and got it inspected right away and have had zero problems since. Christian brothers tried to rip me off for 10K for a new engine. They even had financing available! So they must pull this scam on a lot of folks, I will never go back unless I’m a hostage.

I took my car over to Christian Bros (on Rayford Road) with my car having some noise while driving, after they check the car they gave me an estimate of $ 1,620 to repair. When i heard this un-usual repairing charge I said i would take my car back. I paid them an amount of $189 their diagnostic charges (this is they make money on every car comes in for repair just a free money). And went to a different repair shop, they charge me only $473 for everything. whereas CBA were about to charge me $1620 last month I took my an other car to them, they gave me an estimate of $ 5,300 (Lexus-ES350) for to fix engine/and tire sign on, my this car still running fine and perfect without any problem and engine sign is not there anymore but I paid them $189 ( anyway they making money just by giving you an un-usual estimate) My advise to you all please consider seeing and taking vehicles to different other place and have 2nd opinion. I used to have very honest impression for CBA, now I learned

I have always used Christian Brothers Automotive from Houston to Fort Worth and now in Frisco. However, this is my first experience with this particular location. My car had multiple issues: water leaking inside, a noisy blower motor, the need for an oil change, and problems with the battery and brakes. I could only afford to address the water leak and the blower motor. After the work was completed, I repeatedly asked if the blower motor had been fixed and was assured it had been inspected and was in good condition. Two days later, the blower motor began working intermittently. When I called the representative I had been dealing with, he consulted the manager, who told me to bring the car back in. This morning, I received a call from someone else at the shop who said they had no information about why I dropped off the car, and my original rep was not there. The person I spoke with was somewhat arrogant and uninterested in listening to my concerns, instead offering excuses. He mentioned there would be labor charges because the motor had been submerged in water last week due to a clogged AC drain. When I tried to discuss the situation, he interrupted me. I told him not to do anything further, as I would take my car elsewhere. My main frustration is that no one asked if I wanted the blower motor replaced last week when the car was already apart and the motor had been submerged in water. This simple question could have saved me from being charged twice for the same labor. A little courtesy would go a long way. I need about $2,000 worth of work on my car, and while I am trying to get the money together, I will be taking my business elsewhere. This experience was very disappointing.