Christian Brothers AutomotiveReviews of cbac.com

First invoice 48045 charge $1,053.45 dollars, vehicle mileage 274431 reason: car won't start. Replace electric fuel pump and strainer. Supposedly 3 year warranty. Second invoice 48472 charge $1,316.54 dollars, vehicle mileage 274669 reason: while I was driving the car shuts off by itself and I almost crash. Tow the vehicle to the Christian brothers automotive and on-site I start the vehicle and I have a check engine light on. I t look a picture and it shows the check engine light that gas tank having a 1 quarter of a tank and th rpms reading 900 rpms. I spoke with both boss on-site and said that the reason the car shuts off if because it was out of gas that the level sensors was bad. 1. First thing they replace the gas pump. What happens to test the equipment. (Test the gas pump and sensors) 2. They said that the gas tank was empty. How? when I was on their parking lot before i left the car over the weekend I took a picture and it has 1 quarter tank of gas, check engine on and reading 900 rpms while the motor was spinning. Someone is lying and is not me. Of course I have to pay $2,369.99 dollars no warranty and i was told when I show up the second time that if I don't like the service I could take my vehicle out with the bad sensors or I could leave the vehicle and pay. So much for religious mechanics. Difference of mileage from first serves to the second service 238 miles. Be careful with this guys. They love the money without doing the work right the first time.

To Christian Brothers Automotive and owners Russ Miller and Debbie Miller, You damaged my vehicle and then attempted to make me financially responsible for that damage. That is deceptive business conduct, and it is unlawful under Indiana consumer protection laws. When I brought my vehicle to your shop, I paid for a diagnostic because I expected a professional inspection to determine the actual issues with my vehicle. Instead, I was charged for services that were either not properly rendered or not rendered at all. You later admitted enough fault to issue a refund, which further supports that improper charges were made. Your attempt to shift blame to prior conditions on my vehicle is irrelevant because the entire purpose of the diagnostic inspection was to assess the vehicle’s condition before repairs were made. If pre-existing issues existed, it was your responsibility to document and disclose them before performing work. Instead, your shop installed an incorrect starter, which resulted in damage to my vehicle, including broken parts, and then attempted to charge me for correcting damage caused by your own mechanic. That is unacceptable. This matter has caused me significant financial loss, loss of transportation, lost work time, emotional distress, and hardship to my family. As a single mother caring for my children while also supporting my father during his battle with cancer, your company’s actions have created unnecessary burdens in my life. I attempted to resolve this matter directly and professionally through email, but your refusal to properly address the situation has forced me to escalate the matter. At this point, I am pursuing a formal investigation into your business practices for deceptive consumer conduct. Once my investigation is complete, I will proceed with filing in small claims court and will present all receipts, records, communications, and evidence. I previously attempted to settle this matter for $7,000, which included my financial losses and time away from work. However, because this matter continues to escalate and may now affect my employment due to lack of transportation, my damages are increasing. At this point, my claim will likely fall between $10,000 and $15,000, depending on the final outcome of the investigation and the total financial impact. This could have been resolved privately and professionally. Instead, your refusal to accept responsibility has made litigation necessary. The court will determine the facts.

I used to have good things to say about this place. I’ve brought my wife’s Bronco and my Ford Escape here multiple times for oil changes and transmission services, and until now I trusted their work. I recently brought in my 2017 Ford Escape because the check engine light was flashing for cylinder 2. I initially thought it was something simple, like spark plugs or a coil pack. On May 13th, I was told they would replace the spark plugs and coil packs, and that my vehicle would be ready the afternoon of May 14th. At no point did anyone contact me to confirm or discuss moving forward with installing the new spark plugs after diagnosing the issue further. What concerns me is that it wasn’t until the following day that they informed me the engine had internal damage, supposedly confirmed with a bore scope camera. If they had already removed the spark plugs to inspect the issue and knew there was internal engine damage, I don’t understand why they still proceeded with installing new spark plugs and charging me for the labor and parts. I was charged $179 for labor related to the spark plugs, another $179 for removing and replacing them, plus $82 for the spark plugs themselves. Had I known the engine had internal damage and the vehicle would not be drivable, I never would have agreed to replace the spark plugs in the first place. I feel like I was not given the full picture before authorizing the repairs, and that I was taken advantage of instead of being dealt with honestly and transparently. Since I work in the school district I will make sure no one goes to this location. plugs could not repair. Because the misfire persisted immediately after installation, it appears the ignition repairs were not the actual cause of the problem. A compression test and deeper mechanical diagnosis could have been performed earlier in the process before recommending a full ignition service. As the automotive professionals in this situation, I trusted your shop to determine the most appropriate diagnostic path and avoid unnecessary expenses. I do appreciate that the coil charges were refunded, but the spark plug replacement was also part of a repair path that ultimately did not address the actual failure. From my perspective, I paid for parts and labor that were unnecessary in light of the true diagnosis. I feel this is very un fair for me to have to pay for a service, knowing that you knew the real reason of the issue. And I dont appreciate you lied to my bank saying yall fixed spark plugs that I broke I never broke any spark plugs nor did I ever look at any of the cylinders other than cylinder 2 which was not broken when I replaced it. Its a joke that you have the name Christian in your name....

Service Complaint - Invoice Date 06/12/26 To Whom It May Concern at Christian Brothers Automotive - Lake Jackson, Texas I am writing to express my extreme dissatisfaction with my service experience on June 12, 2026. My vehicle arrived overheating with smoke under the hood. Your team diagnosed a defective radiator cap. The final invoice totaled $363.79 and included charges I find predatory: Cooling System Pressure Test: $79.95 Cooling System Fluid Exchange Service: $90.00 BG Cooling System Kit: $39.95 - I declined this service but was informed by the advisor it was mandatory and “part of the package.” Radiator Caps & Coolant: $113.27 Charging over $360 for an issue stemming from a radiator cap is unacceptable. The upselling tactics used when my vehicle was in an urgent state felt exploitative. I request a formal review of these charges. This experience has ensured I will not return and will actively advise others to avoid this location.

Christian Brothers Automotive presents itself as a clean, polished, well‑structured shop — the kind of place where you expect professionalism and efficiency the moment you pull in. Unfortunately, the experience didn’t match the appearance.I called to get a quote for a transmission fluid change. They told me they’d call me back shortly. Five hours passed with no response.I followed up later that day, and they still didn’t have anything for me — no quote, no update, nothing.Two days later, I called again, and they “couldn’t find” the quote they were supposedly working on. At that point, the nice building didn’t mean much when the basic communication and follow‑through just weren’t there.If it takes multiple calls over multiple days just to get a simple quote, I’m definitely not trusting them with an actual repair. I moved on.

I went to this place to get a safety inspection on a 2010 Ford fusion and they told us we needed $2400 worth of work. This was only to find out the same day by a trusted mechanic that absolutely nothing was wrong and it passed inspection elsewhere. These guys are a total fraud and are adding exponentially to the problem of fraudulent overpriced, made up mechanical problems that they want to rip you off to fix. They can’t even look you in the eye when they let you know what they think you need to fix in order to pass inspection. This is because they know they’re lying to your face. I hope that everyone will take the time to read these reviews because this is not just one auto mechanics business problem this is an unfortunate theme throughout the industry with a few outliers that actually tell you the truth go to the state of Missouri Highway inspection department and you’ll find out the truth as to what you need to fix or not fix. Happy inspections to all. Christian Brothers is an interesting laughable name for a business who frames themselves in such a way that makes the consumer believe they are honest when nothing could be further from the truth. Good luck to everyone out there. Don’t get ripped off.

Christian Brothers Tega Cay will scam you out of thousands of dollars - telling you that you need urgent repairs when in fact you don’t. I took my car here for a routine oil change only to have a bill over $2500. They upsell and pressure you to do unnecessary repairs with fraudulent tactics and questionable videos. There is absolutely nothing “Christian “ about this unethical business that exaggerates repairs and scams you out of thousands of dollars. They also replaced the transmission in our truck with a “New” transmission that thereafter kept giving us issues on three separate occasions - a “new” transmission would not go bad and cause problems right after replacement. Such fraud and deception- Do not take your vehicles here.

I’ve taken my car to Christian Brothers Automotive several times, but eventually I decided enough was enough. To be fair, they do quality repair work, diagnose problems accurately, and their customer service is excellent. I give them full credit for that. However, in my experience, their prices are extremely high. Once everything is added up, you can often find another mechanic or repair shop that offers the same quality work for a much more reasonable price. Their labor rate is around $189 per service, so if you need brake pads and a battery replaced, you could easily end up paying $300+ in labor alone, plus the cost of parts. Recently, I was charged nearly $1,000 just to replace the brake pads on my SUV. Meanwhile, a friend of mine recently had both brake pads and rotors replaced elsewhere for a little over $200. My advice is to protect your hard-earned money and compare prices before committing to repairs. There are many honest mechanics and repair shops that provide great service and quality work at fair prices. In my opinion, Christian Brothers presents itself very well, but their pricing can feel excessive and disappointing.