CatsistershopReviews of catsistershop.com

The mug itself seems to be good quality The first one I received in no way looked like the picture of the cat I submitted. They were quick to send a replacement which is somewhat better but ( imo) doesn’t capture the cat I submitted

We are very pleased with the mugs; however, we are not pleased with your ordering procedure or your customer service. When we ordered the mugs, we saw the prompt to edit our billing address and we did so. We did not see a prompt to edit our shipping address. Immediately after ordering, we saw that editing the billing address did not also result in editing the shipping address. We immediately sent the vendor an email to edit the shipping address, and did it again twice more. Several days later, the vendor contacted us, showed that it had received all three of our requests to edit the shipping address, but because we had not used the method for giving that notice which they wanted, they made no effort to change the address for shipping. Luckily, we are on good terms with those living at our former address and we put them on notice of this shipping problem. They assisrted us to obtaining the mugs.

I am growing concerned about the validity of this company. I have a tracking number for my order, but not the order number itself. When I tried to get the order number, my name and email weren’t recognized. This is just a bit sketchy. Of course, they billed me a day after my order was placed. Not happy. Hopefully, I will be able to reach someone by phone.