M.Adkisson
I have made many purchases and up until…
I have made many purchases and up until now did not have an issue. I bought several of these for my faith formation leaders at OCIA. Today as I was wrapping one of the bags as a gift- I realized the bag had NO HANDLES whatsoever. Just horrified. I sent an email this morning to their support email (why no phone?????) and am praying that I hear back asap as the gift is due in one week. I should have looked immediately to make sure my order was correct. SAD!!!!
Response from CatholightApr 28, 2026
Hi M.Adkisson, We’re truly sorry to hear about this situation — we completely understand how stressful it must feel, especially with an upcoming gift. As your order was delivered quite some time ago, it is unfortunately outside of our standard support window, so we’re unable to verify exactly what may have happened (whether the strap was missed during packing or lost afterward). However, regardless of the reason, we always want to support our customers as best as we can. That’s why our team has already arranged a replacement strap shipment for you. We’ve also sent a confirmation via email — please kindly check your inbox so we can continue assisting you and ensure it arrives in time. Regarding contact, we do have a support phone number listed on our website as well, but email remains the fastest way for us to track and resolve order-specific issues. Thank you for your patience, and we truly appreciate the opportunity to make this right. 🤍