Cathnina is listed under Costume & Wedding.
Cathnina (cathnina.com) has 10 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Costume & Wedding · Atlanta, Georgia
Excellent
Costume & Wedding · Show Low, Arizona
Excellent
Costume & Wedding · San Carlos, California
Excellent
Costume & Wedding · San Jose, California
Excellent
Showing 2 reviews with 1 star · Clear filters
Angie M.
So frustrating!! Ordered a dress and it looked nothing like the picture! Then they tell me that they will not fully refund me because I can gift it to someone..I’ve been emailing them several times to get a refund and they still refuse to refund in full. Definitely wouldn’t recommend anything from here!!
Mandy M.
I am absolutely furious. The company are refusing to give me a full refund. I do not want another dress. I do not want a 'partial refund' which is a joke . If I send the dress back i am being quoted an extortionate £30 return cost which is ridiculous. I would be happy to return the dress and i know the cost would be alot less if i sent it myself, but the company does not allow this. The website states" 1. Hassle-Free Return Within 15 Days We hope you love your purchase! However, if you're not completely satisfied, we're here to ensure your shopping experience remains easy and hassle-free." I purchased the dress from the UK website. According to UK consumer rights..... "Buying online, via mail order or from home On top of all the other protections described above, there are major advantages to buying online, via mail order, or simply from home. Thanks to the Consumer Contracts Regulations 2013, in most cases you have the right to cancel your order and get a refund – even if you've just changed your mind. When do I have the right to cancel? The Consumer Contracts Regulations apply to contracts for goods or services (including digital content) of any value ordered from an EU-based business via mail order, phone or online. You're also protected if buying something costing more than £42 away from a normal seller's premises (usually at your home or work)." Do not buy from this company. I will be seeking further legal support if there is not a resolution including a full refund and a reasonable return cost. I have had a further email stating that a full refund is offered if the dress doesn't fit??? But if it doesn't fit they offer solutions to getting it altered or exchanged .....not a full refund! But my point is the dress just doesn't look or feel good on ...but that is refused for a full refund !!