CatbirdReviews of catbirdnyc.com

Do not buy from them….not a reputable jeweler….asked them many times to delete my name and they will not. Refuse

I had a terrible experience with this company. They sent the wrong product. I ordered a white gold chain to go with a white gold pendant I had bought as a gift. When it showed up it was yellow. White Gold is more expensive. They specialize in fine smaller jewelry which really means cheaply made. When I contacted them they said no exchanges or returns on International purchases.They really don't care. Don't buy from this company.

Awful product and poor quality , not as described, poor customer service and no returns policy for U.K. Do not buy from this company.

TERRIBLE SUPPORT. Ordered my engagement ring on June 4th following their online sizing, but still allowing plenty of time for resizing prior to our destination wedding. Ring arrived after 2.5 weeks and needed to be resized; no big deal other than the somewhat slow 3-4 week turnaround time which is their advertised standard. The ring came back after 6 weeks (2nd week of August), but that's not the worst part: they had literally done NOTHING. The ring came back the same size! Even though there were 3-4 weeks prior to our departure, there were not 6-8 weeks, so I opted to get it resized upon return (20 day vacation). Sent it to them upon return, and I'm still waiting for the ring, as they didn't do ANYTHING above and beyond to remedy this situation; e.g. expediting the resize. When I asked them for an update (because expecting them to communicate without prompt is a pipe dream), they told me that they're in week 3 of their 3-4 week resize window. NO KIDDING! I don't need you to tell me that, I can look at a calendar!

The ring was very nice - the customer service continues to be terrible. I ordered an engagement ring from Catbird, and knowing I was likely to get the size wrong, I specifically asked whether the ring I was ordering could be resized. Fast forward a few months and I've proposed with the ring and need to get it resized from a 6 to a 7. I'm now told that resizing is only possible within .75 of the original size - something that had never been mentioned before. It took me reaching to Catbird's Instagram account to actually get someone to look at this case (they didn't pick up their phone or reply to emails, the chat response gave me the canned .75 response). When their "customer experience manager" finally emails me offering an exchange, it takes them another week to reply to my follow up question. It's been a month and a half since I proposed and my partner still can't wear her ring comfortably. Bad policies I can forgive to an extent - absolutely abysmal communication I cannot. Thus this review.

Had the ring last than 2 weeks stones all ready trying to full out. Contacted them on email and Facebook been 3 days still no contact back. Taken the ring into a jewellery shop to get it valued for insurance. They said it was badly made and cheap stones Please get in contact ASAP catbird