Nathan
Terrible website
On the website, you are unable to give low ratings. YOU CAN ONLY GIVE GOOD REVIEWS ON THEIR PRODUCTS AS IT WILL MARK IT AS 'DUPLICATE' AND MAKE YOU UNABLE TO RATE IT. You are also not given the correct quality item. I purchased a hoodie and it was surprisingly different from what I asked for and looked much cheaper made than shown. This website is a SCAM.
Response from CatasticSep 4, 2024
Dear Nathan, Thank you for sharing your feedback, and I sincerely apologize for the delay in our response. I am truly sorry for the disappointing experience you had with your order, and I completely understand your concerns regarding the product quality and the review process on our website. To address the product issue, we have removed the hoodie you mentioned from our store, as we are committed to ensuring that all items meet our quality standards. Regarding the review system, I want to clarify that only logged-in customers can leave reviews to ensure authenticity, and we are currently working on resolving any technical issues that may have prevented your review from being posted. Additionally, I would like to offer you a full refund for your order as a gesture of goodwill. Please contact our customer service team at [email protected] and they will be happy to assist you with the refund process promptly. We appreciate your feedback and the opportunity to make things right. Your experience matters to us, and we are committed to improving our products and services. Best regards, Catastic Team