Bethany
Auto shipments without consent, unable to cancel
This isn't about the bland cereal product, this review concerns their billing practice. I ordered a single shipment and was without my knowledge or consent signed up for "auto shipments". The company website does not offer a way to cancel this bogus membership, only postpone the shipments. There is no phone number listed on the website either, although I managed to find one listed through Amex for the unauthorized charge. So, I made phone calls (unanswered, "mailbox full") and wrote emails to cancel this and nothing has been effective. Customer service falls flat. Zero assistance. I have now blocked all future shipments via my credit card company. Edit: The company also has a no-refunds policy. So, you'll end up stuck with a ton of expensive cereal if the order ships. And they're sneaky about shipping too-- they don't always give you the chance/option to "postpone". This company is a total headache. Avoid.