CastlegradeReviews of castlegrade.com

I bought 2 masks. They do not fit around the nose, air leaks so it can not be used as a replacement of a N95. It took 5 weeks to receive the complete order. Customer service is not available.

Customer service is poor. There is no direct phone number you could reach out. You would have to wait for their email reply which is always automatic. If you measured medium, I would highly recommend going for a small size.

I wanted to look at the reviews on TrustPilot before buying their masks. I've been eyeing the product for a while but I have a few reliable masks. I wanted something less wasteful that had a better seal. After reading their responses to customer reviews, I want nothing to do with this company. It seems like Castle Grade customer service is run by insolent toddlers. Not sure what's going on there but it really doesn't help the company image and deters potential buyers. Good luck with your future endeavors, CG.

Avoid. Seller did not ship all items that I paid for. I contacted customer service, and they said they would ship the item. It's been more than a week since then and they have stopped responding. I'm disputing the charges but want others to know of my poor experience. In terms of quality, the masks aren't great. They don't seal well for me, and are difficult to breath through and almost impossible to speak through. Only 2 sizes are actually made- 'child / small' and 'medium / large.' That's pretty ridiculous since essentially there's one size for all adults. Predictably, fit isn't great unless you perfect match the mask's shape. The consensus seems to be that Envo masks are much better, providing a vastly superior seal (better safety), more comfortable fit, and larger filter material that allows for easier breathing. Don't believe the hype from the NY Times article that this company keeps flogging. They're not ready for primetime, especially their crappy customer service.

Worse company ever and they don’t honor their emails saying both straps included with each mask. You can contact them by email no reply. And if you do get an response them days later they are rude and not helpful. I feel cheated out my money they don’t care .

Ordered a mask through Amazon, it was defective. Contacted Amazon and Castlegrade, received an email from Dan@castlegrade, told me to order another mask and will be refunded. I did so, after several emails have not received my refund nor have I received any responses from my numerous emails. I finally contacted Amazon they allowed to return the original mask for a refund. Love the mask but their customer service sucks!

I ordered my masks on January 23, 2021 and as of today, February 2nd , I have received nothing. I made an error on my order and notified them immediately, right after I sent my order, and no one has gotten back to me yet they have processed my credit card. With no one to talk to, there is no help with problems. I am very disappointed.

Order product 2 months ago and still haven’t received it, been emailing support with no response at all? Clearly fraud. Feeling hopeless out $100+ now and pregnant. Don’t buy from them!!