Castle Country RVWe are a premier RV dealer located in both Helper and Logan, Utah offering makes such as Alpine, Cherokee, Rockwood, Attitude, & more. Withunbeatable low prices & nationwide delivery, we strive to treat all of our customers like family.
Castle Country RV (castlecountryrv.com) has 188 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 25 reviews with 4 stars · Clear filters
CMR130
Following limited dealing with Castle Country during my purchase transaction I can state that the service personnel are five stars in their attention and follow up.
Response from Castle Country RVFeb 4, 2019
Thanks, Craig! Thanks for choosing Castle Country RV! We hope to see you again!
Michael B.
The staff at Castle Country is very friendly. Their prices are great and it was worth our drive (4 hours) to purchase there. There was some communication breakdown as to picking up our trailer. It wasn’t prepped and we had to wait for them to get it ready. We feel like things were rushed because of that. They did work with us because of the wait to make sure we were satisfied. If I had any suggestions for them it would be to work on improving communication with customer. Overall, we’re happy with our purchase at Castle Country and can’t wait to use our new RV.
Response from Castle Country RVJan 30, 2019
Michael, thanks for your review. We take everything to heart and that is something we are working to improve upon. Thanks for choosing Castle Country RV!
DUSTIN
Disappointed in the salesman. Once the sale was over I was passed off and never delt with him again. Then had some issues with the trailer called the sales man and was passed off again. The parts manager and service manager were awesome to deal with and very helpful. The service manager Colton was on of the best I have ever delt with.
Response from Castle Country RVJan 30, 2019
Dustin, we appreciate your feedback. We're glad that we were able to do everything needed for your trailer. Please don't hesitate to call if you need anything.
MIKE W.
The folks at Castle Country were great to work with, they even delivered my enclosed trailer to Duchesne Utah which saved me some travel time. My problem was with the manufacture of the enclosed trailer. I purchased a Haulmark 22-foot ALX enclosed trailer. The first time I drove my side by side up the rear loading ramp the entire rear ramp broke off as my side by side slammed against the lip of the floor and began to slide out of the trailer. Come to find out Haulmark only tack welded the ramp on. They did not put any finish welds or strength welds on the ramp at all. Haulmark didn’t seem to care, I chewed on them pretty good and the best that they could do for my trouble is send me a $200 debit card, “g-thanks”. That didn’t even cover the cost of running the trailer back and forth for repair. So bottom line is I would give Castle Country on a scale of 1 to 10 an “8” and Haulmark a “1”.
Response from Castle Country RVJan 30, 2019
Mike, thanks for your review! We're surprised that this was the case but glad we could help you out. Let us know if you ever need anything in the future!
LINDSEY
Initial service is good Prices were good Very surprised there has been no follow up after our purchase, not even one call to see how we are like our new 5th wheel or if we had any questions or concerns
Response from Castle Country RVJan 30, 2019
Lindsey, thank you for your feedback. We hope everything is going well! This is something that we want to improve upon in the future!
TIM
Great experience, nice staff!
Response from Castle Country RVJan 23, 2019
Thanks for your review, Tim! Come back soon!
JEFF
Love the trailer, however some of the interior wall paneling trim is coming unstapled and still waiting on the dealer to send me an owner’s manual and warranty information.
Response from Castle Country RVJan 23, 2019
We will make sure that you receive what you need. Please email us at [email protected] if you are still waiting on the manual and warranty information by the end of the day.
CHARLES
Good sales and service
Response from Castle Country RVJan 23, 2019
Thanks for your feedback, Charles!