Castle Country RVReviews of castlecountryrv.com

We’re very interested in a camper but lived 3 1/2 hours away. We’re told if we wanted the camper held to look at we had to put a $1000 deposit down that wouldn’t be refunded if we didn’t buy. We were 99% sure we wanted it but had to make our decision without seeing the camper pretty much. The camper is nice but very cheaply made. We paid $500 for a mandatory cleaning of the camper, it was dusty, dirty and had metal shavings all over the floor when we got it. Just the drive home all the doors fell off their tracks because the screws are screwed into particle board. Roofing in outside kitchen fell apart for the same reason, screws in particle board. We used the camper all summer and fixed all things that fell apart. We took the camper out one last time in the fall and the heater wouldn’t kick on. Once my husband got to looking, the heater isnt even wired to the thermostat and the thermostat is only made for the air conditioning so needless to say we all froze for 3 nights. Super fun with 4 kids ranging 1-8. We are frustrated because we are so far away we can’t haul it back to the dealer for warranty issues.

Overall pretty good trailer and nice guys. The things they need to work on are the details. They didn’t tell me about the 3%-4% fee on credit cards over $1000 until I got there. I luckily brought a check so it didn’t affect me. There were some extra charges not mentioned, but I didn’t ask for all the details so just as much my fault as theirs. They did throw in a receiver and ball with the trailer so that was nice of them.

Sales process went well and they worked hard to get a solution that was good for us. Unfortunately, everything since then has been questionable. It seems like nobody is ever there (we call asking to talk to our sales rep or anyone, really) and they're usually "not in the office at the moment." Then they don't call back. We've tried kicking off a warranty fix several times. Given the information to multiple people, sent pictures, etc. They've never gotten back to us, so we're going to have to go to Forest River directly. When we inquire about it we hear "the person who handles warranty work isn't in today". Same old story. They're great for sales, but everything after that is bad. Your mileage may vary.