Castle Country RVReviews of castlecountryrv.com

Took a down payment from me on a Trailer that was sold to someone else, had to spend more money to get the same Trailer only a year newer. Waited weeks to get it to have it show up with more options than was ordered so had to spend more money. Took a day off work to meet The delivery man to find out that he wasn’t coming until the next day because of a mistake in scheduling.

We chose Castle Country RV based on previous reviews, which turned out to be a bad decision on our part. It takes several phone calls to get anything done with them and if you actually get to talk to someone they just "pass the buck." No one there actually takes responsibility for their mistakes. I should also mention that Alex is absolutely the worst at returning phone calls, and I do mean THE WORST which also means the customer service at Castle Country leaves a lot to be desired. From buying our RV (signing contract) to taking delivery of RV took several weeks because of issues on their end and no one there could explain what the hold up was. We did hear several times that it was the manufacturer who was holding things up. That excuse can only be used so many times before we, the customer, figured out it was actually the dealership who didn't do what they were supposed to. I would also like to note that Tim is totally awesome and knows RVs inside and out! Unfortunately, I don't know his position at Castle Country but he is absolutely the only one who knows whats going on at the dealership. It's too bad Tim is not manager, because the actual manager provides NO customer service, "passes the buck," and never has an answer for anything. Don't waste your time driving to Helper to buy a RV, it's not worth it!

Our initial visit was great! Everything from there was horrible. The financing was a joke. Customer service was a joke. Service department was a joke. If they weren’t the only dealer in the state with the rv we wanted we would have definitely gone somewhere else. I think we waited well over 6 months for parts that were missing on our new rv and having to deal with 5 different people in the service department to receive them. Horrible.

Salesman was friendly and helped through the sale-service was non existent and not helpful at all. Will not go back