joe T.
deceiving information
When I placed the order your website said you had everything in stock. I paid $84. For 2 day shipping. The product arrived 6 days later. Your team member said they were out of stock and you had to wait to receive product.
Response from Caster SpecialistsDec 29, 2025
Hello Joe, and thank you for your feedback. We’re sorry this experience felt frustrating and appreciate the opportunity to clarify. Your order was placed on August 7 and shipped within 48 hours, which aligns with the assembly and shipment window displayed on our website. At checkout, UPS Ground was selected as the shipping method (as shown on the order confirmation), and the order was shipped accordingly after assembly and inspection. We regret that expectations were not aligned, and we want to assure you there was no deception involved. Your order was processed and shipped exactly as communicated at checkout. As a family-owned business with over 65 years of experience, we work hard to earn trust in every customer interaction. If there is anything we can do to further clarify details, assist with future orders, or confirm delivery timing, please don’t hesitate to reach out—we never want a customer to walk away disappointed. Thank you again for taking the time to share your feedback. — Caster Specialists