Ps
Took way too long to ship out.
Took way too long to ship out.
Response from Caster SpecialistsDec 29, 2025
Hello Patrick, thank you for sharing your feedback. We’re sorry the shipping timeline felt longer than expected and appreciate the opportunity to clarify. Your order (#CSP12109) was placed on August 13 and shipped on August 19, which is within 4 business days. These spring-loaded casters are a made-to-order item, and our website notes a standard ship window of 5–10 business days for this product. While we’re glad we were able to ship your order ahead of the posted timeframe, we understand how important clear expectations are and regret that this did not align with what you were anticipating. If you have any questions about lead times, future orders, or delivery options, our team is always happy to help. — Caster Specialists