Casino Grand Bay Reviews | Read Customer Reviews of casinograndbay.com

Casino Grand Bay Reviews | Read Customer Reviews of casinograndbay.com

Casino Grand Bay reviews

19 approved reviews, newest moderated first

Tom
May 7, 2026
Any of the Genesys casinos are scams
Any of the Genesys casinos are nothing more than a scam. Their "bonuses" are useless and they will find every excuse not to pay you what you win. I won $2020. They adjusted it by subtracting $150, then they didn't pay me for over 3 weeks. When I finally got my withdrawal it was for a measly $130 with the excuse that I could only win $150 on the bonus. Their support is God awful. I also played at Jackpotwheel. They sent me an email to join their "sister casino" Black Lotus. Whne I tried to join it wouldn't except my email. I spoke to Alexa from support and she gave me 30 free spins on Big Game, however the original offer was for 50 Free spins on Eagle Eye and a 200% deposit bonus. When I questioned her about it she ended our chat. BOGUS RIPOFF ORGANIZATION>>>>DO NOT PLAY!!
Response from Casino Grand BayMay 22, 2026
Hi Tom We are sorry to hear about your experience and would like the opportunity to review this in detail for you. Please could you send us your username/email address and any relevant transaction or withdrawal details so we can investigate this with the team. Kind regards Casino Grand Bay
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John H.
May 6, 2026
won 8k with a match bonus and tried to…
won 8k with a match bonus and tried to cash out but they told me that i can only. cash out up to 1k and the remainder will be forfitted. Free money is never free.,
Response from Casino Grand BayMay 11, 2026
Hi John Thank you for your feedback. We have requested additional information from you, as we were unable to identify the account or issue based on the details currently available. Once received, we will review the matter further. We appreciate your patience. Kind regards, Casino Grand Bay
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customer
Apr 30, 2026
Don’t ever play at this casino!!!!!!!
Don’t ever play at this casino all they do is give you the runaround for weeks on end trying to find every reason they can not to have to pay you out every single time you win. Lose their number forget their website. These people suck at life let alone their job. Do yourself a favor put your money elsewhere.
Response from Casino Grand BayMay 11, 2026
Hi there, We’re sorry to hear about your experience and frustration regarding your withdrawals. Please note that withdrawal requests are processed in accordance with our verification and payment procedures, and timelines may vary depending on the payment method and review requirements. We appreciate you taking the time to share your comments. Kind regards, Casino Grand Bay TEam
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Bill H.
Apr 27, 2026
They don't payout
They don't payout. Stay AWAY
Response from Casino Grand BayMay 22, 2026
Hi Bill We would like to look into this properly for you. To do so, could you please share your account email/username, and any details of the winnings or withdrawals in question? If you have approximate dates, that would also really help us trace this on our side. Once we have this information, we can escalate it to the relevant team for a full review. Kind regards Janine Casino Grand Bay
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Victoria W.
Apr 15, 2026
Have you no shame ?!
ABSOLUTELY SCUMBAGS. I won $7500. Only asked for the minimum "according to the fine print". They use Obfuscation tactics in order to avoid payment. Not to mention the predatory practices and deception. I gave theses casinos my money for more than a year. Now im on a mission to expose all of them. 🤞
Response from Casino Grand BayApr 22, 2026
Hi Victoria West We understand your frustration; however, your claims do not accurately reflect the situation. There was an internal discrepancy regarding the applicable maximum withdrawal, which was identified and corrected. Your withdrawal has since been approved at $1,000, in line with the correct terms. This was communicated to you. The delay was due to this clarification and a separate verification communication error, both of which have now been resolved. Your payment has been prioritised for processing. We would also like to note that this matter relates specifically to Lake Palace, however the same complaint has been posted across other brands where no such issue exists. We ask that statements about “non-payment” and misconduct are reconsidered, as this is not the case here. Casino Grand Bay Team
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Tom
Apr 14, 2026
Absolutely poor customer service
Absolutely poor customer service; cannot give specifics on withdrawals. I am now waiting going on two weeks to receive my withdrawal...RIDICULOUSLY SLOW PAYOUTS. It's a little late for providing you with my account information after previously trying and trying, and I've already heard your excuses. The first account representative congratulated me on my win and told me that $150 had been subtracted because I won on a "free game." The second customer rep just disconnected. The thrid customer rep congratulated me on my win and told me you had a back log of withdrawals and that was what took so long to get my withdrawal....no one NOT ONE customer rep mentioned that I wasn't eligible for the full withdrawal because it was a "free game." When I finally did get my withdrawal, it was for a measley $130, not the almost $2000 I had actually won, again a fourth rep THEN said it was because I wasn't entitled to it because it was a free grame.
Response from Casino Grand BayMay 25, 2026
Hi Tom Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused regarding your withdrawal. We previously reached out via Trustpilot requesting additional information so that we could locate your account and investigate this matter further; however, we have not yet received the requested details, which has limited our ability to review the case. If you still require assistance, please feel free to provide the requested information and we will be happy to look into this for you. We appreciate you taking the time to share your comments. Kind regards, Casino Grand Bay
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KV
Mar 20, 2026
CASINO GRAND BAY IS A SCAM, STAY WAY THEY REFUSE TO GIVE YOU YOUR WINNINGS!
Initiated a withdrawal on March 3 of my 1K usd winnings, it is now the 18th, and they refuse to give me my money. They keep saying its flushed, finance team is backlogged, excuses after excuses, apologizing for the delay, etc. Will be reporting them. STAY AWAY from this Casino, Do Not give them a penny as you will never see your money if you end up winning.
Response from Casino Grand BayMay 22, 2026
Hi Tom I’ve reached out via Trustpilot to request your details so I can look into this properly and understand what happened on your account. Regards Janine
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Joanne Janci J.
Mar 4, 2026
Just as you.would.suspect
Just as you.would.suspect, an overseas casino looking for every possible reason to NOT pay you. I played here for a couple years,when I was on vacation, and never won til this year. Except I couldn't cash out because they kept telling me I had to play out my bonus requirement. Well I hadn't used any bonuses in days because I knew I wanted to cash out. Guess what. You win a bonus game on a slot game ...it counts. Bull.... Never.gomna spend another second on this site
Response from Casino Grand BayMay 22, 2026
Hi Joanne We’re sorry to hear that you feel this way and understand your frustration regarding your experience. We would really like to review your account properly and clarify exactly what happened with the bonus and withdrawal in question. Could you please share your account email/username and any relevant dates or transaction details? This will allow us to trace your play history and investigate this fully for you. Kind regards Janine
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