Casino Grand Bay is an online casino brand welcoming players since 2001. Its nautical theme creates a calm, familiar space where players can explore games at their own pace. The casino offers video slots, table games, video poker, and live dealer options, supported by trusted software providers for smooth gameplay across desktop, mobile, and tablet devices. Players can use a range of banking methods, including cards and cryptocurrency, with encryption helping protect personal and payment details. Support is available by email and phone, while responsible gaming measures help promote safer play. Regular bonuses and free spins add extra variety to the experience.
Casino Grand Bay (casinograndbay.com) has 19 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Also known as
casinograndbay.com
Website
casinograndbay.com
Category
Gambling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This casino seemed like they were honorable when they agreed to process a refund for me in the amount of $31.50. They promised this and still to this day say that the refund was issued to me. However my bank statements say otherwise. I have never received this refund from them, they have offered ZERO EVIDENCE proving that they have processed a refund, and also flat out refuse to acknowledge that my bank statements prove no refund was ever given to me... Like they say you can't trust dirtbags
Response from Casino Grand BayOct 20, 2026
Hi there,
We're sorry to hear that you have not been able to confirm receipt of your $31.50 refund.
We previously requested your details so that we could review this matter further, but unfortunately, we have not yet received the information needed to investigate. We remain happy to look into this and clarify the status of the refund once we have the necessary details.
Please feel free to get in touch with our team should you wish to pursue this further.
Kind regards,
Casino Grand Bay Team
AY
Anon Y.
Casino Grand Bays Blackjack is an absolute joke.
Casino Grand Bays Blackjack is an absolute joke.
It is practically impossible to believe that the blackjack outcomes on the Casino Grand Bay gaming platform are the product of a truly random number generator. The casino can continue claiming that the game is fair and random, but the patterns players experience tells a completely different story.
The frequency with which the dealer produces the same winning patterns over and over is staggering. Dealer 20s, 21s, perfectly timed draws, player busts, and repeated situations where the dealer somehow seems to get exactly what is needed to win. Experience enough hands and the repetition becomes impossible to ignore.
Call it programmed. Designed. Configured. Rigged. Whatever terminology you want to use, the fundamental concern is the same, players are experiencing outcomes that are overwhelmingly skewed toward the house.
The imbalance is so noticeable that it’s genuinely difficult to trust the game. Watching the dealer win with remarkably similar patterns again and again is jaw dropping. At some point, you have to ask yourself, how can a game supposedly driven by random outcomes produce these kinds of repetitive patterns with such frequency?
If a casino tells players a game is fair and random while players are repeatedly experiencing outcomes that clearly contradict that claim, there is a serious trust problem.
Cheating for profit is one way to describe it. At the very least, it deserves serious scrutiny. What an absolute shameful way to conduct business.
My suggestion is to avoid playing blackjack on Casino Grand Bay.
Response from Casino Grand BayOct 14, 2026
Hi Anon
Thank you for sharing your feedback. We understand that repeated losses and similar outcomes during blackjack can be frustrating, and we take concerns about game fairness seriously.
We would welcome the opportunity to look into the specific concerns you have raised.
If you could please share your casino username, along with the approximate dates and details of the blackjack games in question, we can refer this to the relevant team for further investigation.
We appreciate you bringing this to our attention and would welcome the opportunity to review your concerns.
Kind regards,
Casino Grand Bay Team
DS
Donald S.
Worst payout for winning
Worst payout for winning, i still have not received my payback and keep getting the same excusses that they are backed up.
I would advise everyone to look at.other platforms beside Grand Bay
Chumba, Baba, Lavish Lucky all pay out within 24 hrs
Stake pays out in 4 to 6 hrs even on.large Redemtions
I have no reason to edit or change any any formation that i outlined.
Grand Casino contuined to say the same thing for 3 1/2 weeks.
That their financial department is backed up and only works 5 days a week and nother can be completed over the weekends or holidays.
Even after there reviews are complete and my bank routing info. Was approved, it still tool 3 weeks for a payback on 1 and im still waiting on the second.
I like there games, but will not play any big hands or expect a payout any time quick if i play in the future.
Response from Casino Grand BayJul 15, 2026
Hi Donald
Thank you for sharing your feedback. We are sorry to hear that your withdrawal experience has not met your expectations.
We understand how frustrating it can be to wait for a payout, particularly when you've had different experiences with other platforms. Our team strives to process all withdrawals as quickly as possible, although processing times can vary depending on account reviews, payment methods, and transaction volumes.
We would like the opportunity to look into your withdrawal and provide you with an update. As we are unable to identify your account from your review, we have requested your casino username and registered email address via Trustpilot so that we can investigate this further with our Payments team.
We appreciate your patience and look forward to assisting you.
Kind regards
Casino Grand Bay Team
CR
Crystal
Can I leave no star this casino steal…
Can I leave no star this casino steal your money.And they are rude to
I won 3000 got email saying t hey were sending transfer and only 1000 I got back image mistake sent them more money they did not sent all that back.What the told me is the rest of the 2000 goes to bonus if you m win in future. This is not right this is steal money or a scam .
When I write them they said there financial people decided to make decisions how much to send back
What would you call that I say stealing money from people
I have all the pic of the emails they sent me and the write up what they told me about bonus.Im done with playing there. Can I post pic of it all let me know.its so un fair.
What is really sad is I have a new grand daughter that was born sick and I was going to put money aside for her she has mosaic syndrome she is a beautiful baby. But then
They sent me that was so un fair.But God will help me to help her
Response from Casino Grand BayJun 9, 2026
Hi Crystal
We are sorry to hear about your experience and understand your disappointment.
Please note that when winnings are generated using bonus funds, the applicable promotional terms and conditions, including maximum cash-out limits, apply. In your case, the maximum withdrawal amount associated with the bonus is $1,000. These limits are not determined on a discretionary basis by our Finance team but are governed by the bonus terms accepted at the time of play.
We would very much like the opportunity to review your account and address any concerns you may have. We have requested your account details so that we can investigate this matter further and provide clarification on the transactions and communications you received.
Thank you again for bringing this to our attention, and we look forward to assisting you further.
Kind regards,
Casino Grand Bay
RB
Rosa B.
Horrible
Horrible. Would not recommend anyone play this site unless you have an actual bank account. I think it's BS you accept money from online banking but won't let anyone withdraw using it. And if it's because the online banking won't accept it , then you shouldn't accept payment that way or block it and warn your players. Now I have 200 bucks I can't get on top of all the money I've spent over the months and barely won anything. The one time I do , can't do anything about it. And they told me "you can open up a bank account ' that was my suggestion. I'm not going to open up an account just for that. So basically I'm screwed. So unless you have an actual bank account don't waste your money on this app or site.
Response from Casino Grand BayJun 9, 2026
Hi Rosa,
Following your review, we have taken the time to review your account and have reached out to you directly with further information regarding our withdrawal process, available payment methods, and the options available to facilitate future withdrawals.
We understand that withdrawal requirements and processing timeframes can sometimes be frustrating, and we appreciate the opportunity to provide additional clarification specific to your account.
If you have any further questions after reviewing our email, please do not hesitate to contact our Support Team, who will be happy to assist.
Kind regards,
Casino Grand Bay Support Team
______________________________________________________
Hi Rosa
Thank you for your feedback, and we are sorry to hear about your frustration regarding the withdrawal process.
We understand how disappointing this situation must feel, especially after a win, and we appreciate you taking the time to share your experience.
Withdrawal availability can vary depending on the payment method used for both deposits and withdrawals, as well as the banking channels supported in your region. In some cases, alternative payment methods may be required if a specific method does not support outgoing transactions.
We would like the opportunity to look into your account and assist you further. As we are unable to locate your details from the review, we have requested your casino username and registered email address via Trustpilot. Once received, we will escalate this to our Payments team to review your options and advise on the best available withdrawal method for your account.
Kind regards,
Customer Support
LG
Lori G.
Poor Poor company overall
Poor Poor company overall. I’ve spent hundreds of dollars and am a VIP member and still waiting to get payment for my winnings. This is along with sister sure Black Lotus have had me waiting since April. I will tell you not to buy into their bonus bullshit since you won’t receive your winnings.
Response from Casino Grand BayMay 28, 2026
Hi Lori
We are very sorry to hear that this has been your experience and completely understand your frustration regarding the delays you have mentioned.
Please note that we would never intentionally withhold any approved player winnings, and we would very much like the opportunity to investigate both accounts further with our Payments team. As we are unable to locate your account details from the review alone, could you kindly send us your casino username, registered email address, and the brand(s) involved so that we can review this matter as a priority?
We also appreciate your feedback regarding the bonus terms and overall experience. Player feedback is extremely important to us and helps us improve both our service and communication going forward.
Once we receive your details, we will escalate this directly with the relevant department and provide you with an update as soon as possible.
Kind regards,
Casino Grand Bay
SC
Scammed
SCAM ARTISTS
SCAM ARTISTS...avoided paying me out by claiming all of my winnings came from one offer whereas it came from a number of deposit matches and playthroughs...completely voided all my winnings AVOID AT ALL COSTS!!!
Response from Casino Grand BayMay 22, 2026
Hi there
We are very sorry to hear about your experience and would appreciate the opportunity to look into this matter further for you.
Please could you send us your username/email address and, if possible, your withdrawal amount so that we can investigate this with the relevant team.
Kind regards
Janine
Casino Grand Bay
AB
A.BUTLER
I wish I had read these reviews b4vi…
I wish I had read these reviews b4vi played this online game they are straight crooks STAY AWAY I STILL HAVENT RECEIVED MY WINNINGS!!!
Response from Casino Grand BayMay 22, 2026
Hi A. Butler
We are sorry to hear about your experience and would appreciate the opportunity to investigate this further for you.
Please could you send us your username/email address, along with your withdrawal amount if possible, so that we can look into this matter with the relevant team.
Kind regards
Casino Grand Bay
