Casino ClickReviews of casino.click

Response from Casino ClickSep 30, 2026

Hello Robert, Thank you for taking the time to share your feedback, and we're sorry your experience fell short. A three-hour delay in crediting a purchase is not the standard we aim for, and we understand how frustrating it is when the promoted packages do not work as expected. We would like to look into both issues and assist you further, so we'll be providing further follow-up regarding this case via email, please, review it at your convenience. In the meantime, if you'd like the assistance - please don't hesitate to reach out via Live Chat or email, at [email protected].

Response from Casino ClickSep 30, 2026

Hello, Thank you for your feedback. We take all feedback seriously and would like to help as much as we can. Unfortunately, we were unable to locate your account. To help the appropriate team review your case and assist you further, we've requested the information. In the meantime, please feel free to reach out to our support team via Live Chat or email, at [email protected], we are available 24/7!

Response from Casino ClickMay 18, 2026

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating delays during verification can be, especially when combined with a support experience that did not meet expectations. Our verification processes are in place to help keep player accounts secure, but we recognise the importance of making this process as smooth and efficient as possible. Your comments regarding both verification and customer support have been shared internally for review as we continue working to improve the player experience.

Response from Casino ClickDec 5, 2025

Hi Amanda, Thank you for sharing your concerns, and we’re truly sorry for the frustration this situation has caused. We want to reassure you that your payout was approved on December 3rd, and it is currently in the final stages of processing. We understand how the repeated updates may have felt unclear, and we sincerely apologize for any confusion caused. Your case was escalated for review to ensure everything was handled correctly, and we’re committed to making sure you receive your winnings. Please rest assured that we do process all valid withdrawals, and your payment is on its way. If you have any additional questions or need further assistance, our support team is here to help and will prioritize your case until it is fully resolved. Thank you for your patience.

Response from Casino ClickNov 28, 2025

Thank you for sharing your feedback, and we’re glad to hear that you were ultimately able to access your account and complete your withdrawal. After conducting an internal review of your case, we found that the delays you experienced were due to your KYC (Know Your Customer) verification not being fully approved at the time you attempted to submit your withdrawal requests. The documents initially provided did not meet the required verification criteria, which unfortunately caused the process to take longer than expected. Once the correct documents were submitted and successfully verified, your KYC was approved. From there, your redemption request was processed and approved promptly. We understand how frustrating delays can be, and we appreciate your patience throughout the process. Our goal is always to maintain a safe and secure environment for all players, and proper verification is a crucial part of that. If you ever need further assistance, please don’t hesitate to reach out to our support team.

Response from Casino ClickNov 13, 2025

Hi Jackie, We’re very sorry to hear about your experience and understand how frustrating it must be to wait this long for your redemption. Please email our team directly at [email protected] with your redemption details so we can review your case and ensure it’s resolved as quickly as possible. We truly appreciate your patience and the time you’ve taken to share your feedback, it helps us improve the experience for all players.

Response from Casino ClickNov 3, 2025

Hi Annette, Thank you for sharing your feedback, and we sincerely apologize for the delay you experienced with your redemption. We completely understand how frustrating this must have been and truly appreciate your patience. We’re happy to confirm that your redemption was successfully processed to your account on October 30th, 2025. We appreciate your understanding and hope you continue to enjoy your experience with our platform.