Lance H.
I sent two laptops in with hard drive…
I sent two laptops in with hard drive issues, was quoted a fair price, but was told there was nothing they could do with them, and recycled them and gave me nothing. I complain for a month and was now told to send a label for them to be returned. So, which is it? Was given a dead line as well. End of business the next day. I don't have access to these resources. Unethical, and unfair business practices.
Response from CashForUsedLaptop.comMar 7, 2025
I'm sorry to hear that you had a bad experience with us. However, your review is not based on actual facts. Below is our detailed response with the correct information: 1. You sent us a laptop and a MacBook. 2. Both devices were locked. 3. We sent you multiple reminders to unlock them or provide a return label if you wanted them back. 4. You did not respond to any of our emails. 5. After receiving no response for 30 days, the laptop and MacBook were recycled. 6. You contacted us only after they had already been processed for recycling. 7. We made an effort to retrieve them, but instead of requesting their return, you repeatedly asked for compensation. 8. You insisted on receiving payment for locked devices rather than having them returned. We have all the documented proof in our email records. It was clear that you were seeking compensation for locked laptops. Our terms and shipping instructions clearly state that we cannot accept locked laptops or MacBooks, as this violates the identity clause.