Cash Auto SalvageReviews of cashautosalvage.com

The entire process was smooth. I received an offer over the phone and within 2 days, my car was picked up and they handed me a check on the spot. Couldn't be more pleased from start to finish. I will recommend Cash Auto Salvage to others!

The key to this entire experience was the way they communicated with me it was done professionally. My appointment was from 11 AM - 3 PM. I received a call from the towing company that day at 9:52 AM letting me know they would be arriving in 10 to 20 minutes which was no problem. The tow truck driver was patient, courteous, and professional. I would refer this company to my family, friends, and co-workers, and I was quite pleased.

Okay the thing that went wrong this time is that I got an online quote from you guys you guys gave me one offer 20 minutes later you call me on the phone and give me an offer for $65 less so then I take the offer and then schedule a pickup get the tow truck driver here and he offers me another 50 bucks less for my car or else he wasn't going to take it because he said he was losing money there's no way that you're losing money on a car that had all the pieces to it an engine a transmission and a catalytic converter and all that there's no way that you're going to take that to the scrap yard and only get that little bit of money there's no way in hell

The customer service is great. The people are all patient and answer any questions you may have. On the phone or on the Agent Chat, you will get the same attention in a timely manner.

Had the best quote around!!! Answered all the questions fully and they had the quote ready and once I clicked accept it was the simplest 20 minutes I have every spent trying to sell an old car. They got me in contact with their towing company Peddle and had a pick up date and time ready. They had a window between 11am and 3pm and the tow truck driver was here at 1pm took him 10 min to load it and leave. He was extremely friendly and helpful.

This was the easiest experience I have ever had in selling a car! Just answered some questions and pickup was the very next day! I would certainly recommend to anyone for a painless way to sell a car!

I was clear on the phone that the van was missing the catalytic converter. They told me that would not be a problem. They are more concerned with the transmission/engine and that my offer would still be $440. They arrived this morning, hooked up the van, paid me, took my title & then came back to my door to tell me my offer is only $300 because it was missing the catalytic converter. DO NOT believe anything they tell you on the phone!!! I was up front they were not. I did not sell them my van.

While they will take your car away, unless you expect them to do it for free it won’t feel like a good deal for you as a client. I only recommend this to someone with absolutely no other options. The tiny bit of compensation won’t cover the cost of the car but just cover having to deal with the ridiculous staff and pathetic technology involved in the process. I wouldn’t touch this company with a ten foot pole again. I feel harshly burned after dealing with them and it’s not going to be something which can be solved with a fake verbal apology. I want to see change and more compensation to change my mind. They might argue but they would have to be lying to make a good point in areas of how dealing with them is beneficial to their clients in any way other than the removal of their cars considering there’s no satisfactory compensation or friendly and available customer service offered and flip flop about pricing due to poor forms once they get there. The only thing they accomplished as expected was taking the car. The form is so bad and inaccurate that most people only walk away with half of their original offer. Which wasn’t much to begin with. This company is in this to make the most money possible without care in how it’s done or who it hurts in the process. I don’t feel served as a customer. I feel taken advantage of by this company. I feel slighted. I feel disappointed and dismayed. I feel less faith in humanity after dealing with this greedy selfish company and it’s just a shame that they get away with taking advantage of people they are supposed to serve. They shouldn’t use robots to communicate with people. They shouldn’t use the people who tow as go betweens between them and the client in communicating the price. They should directly communicate with the client about the price and have better ways for doing so. They should improve their form and customer service mindset and communication. They should be fair in the pricing and more honest in their business practice. Everything other than getting the car towed should be improved and seriously looked at by them to see who’s benefitting from dealing with them. Good business practice is making things mutually beneficial and not lopsided in who gets served. If anything it should be the client who walks away grateful for being served. Instead we are just disappointed and dismayed, maltreated and overcome with regret. It’s a shame doing business with you.