Case MateReviews of case-mate.com

Two years ago I bought the Marine [Clear] case for my 2018 iPhone Xs Max--it performed fantastically except the silicone bumper detached and curled up around the case perimeter. Case-Mate swiftly approved a free replacement. I then bought a Marine Active case for my 2020 iPhone 12 Pro Max. The online description (mobile and desktop) states: "Pelican's slim five layer shell protects your smartphone and its SCREEN from scratches, impacts and drops up to 21 feet..." [emphasis added]. However, this new version of the Marine case lacks any screen protection--the glass is fully exposed. Moreover, this case is listed under WATERPROOF cases (why I bought it) yet it is NOT (since the screen is not protected). I called to confirm this and yes, it is not waterproof and there is no screen protection. No offer for a screen saver, no "What can I do to make you a satisfied Case-Mate customer". Deceptive, inaccurate, and incompetent attention to detail; detached and low EQ customer care representatives. The Pelican brand (I made three separate calls), who has granted an exclusive distribution agreement to Case-Mate for Pelican's phone cases, chose to absolve itself of any responsibility. A pathetic and utterly disappointing customer experience and a case study in the degradation of brand trust.

My phone fell out of my pocket while crawling on the floor with the kids (from 1 foot off the ground) and the screen cracked. I had my old case/ phone for 3 years and not a scratch and I've had this case/ phone for 4 hrs and it's cracked. So much for 10 foot drop rating....

Terrible customer service. I tried to cancel an order 20 mins after I submitted it and they said it can’t be canceled

I bought a case made from eBay in 2017. The box says there’s a warranty however when I contacted customer support they said they would not honor the warranty as it is a third-party seller selling the item. They only offered 40% off discount their current products however they did not offer the product that I purchased. To be honest this leads me to believe that even if I had purchased the product from them and had a warranty covered they could not replace the product. This is why I give a one star review because a lifetime warranty is not even five years. Unfortunately customer support is like a robot and then a real person.

I bought a waterfall iPhone case for my iPhone XR and the liquid slowly leaked into my phone causing water damage and discoloration on my screen! I'm very unhappy because I had no clue it was leaking until I actually felt a drop of liquid on my phone and then noticed the case had hardly any liquid left in it! My phone is ruined, my volume and screen! I've only had my phone for a year now! I would not ever recommend buying a case with liquid! This is very upsetting because I have to replace my whole phone

I bought a case from Case-Mate, even though it was extremely expensive. It advertised a $150 warranty, describing it as for if the phone got damaged in the case. False advertising. My phone broke after dropping two feet (despite 10 foot drop protection and shock absorption technology). I filed a claim and was told the warranty only covers a new case if the case got damaged. Despite all the advertising for the warranty, including a salesperson making a big deal about how it protects the phone, all I got was a screen snip of one line of text saying the warranty does not help with device damage. I asked for the source of this snip, and they sent me a link. The link did not lead to the text. I received no help from Case-Mate, and there was no remorse for their false advertising. They told me I could get a free replacement case if I proved damage to the case. However, their most expensive case is $80, so they clearly never intended to pay the full warranty. They ask customers to pay for overpriced phone cases under the false pretense that it will protect their device. If this is how they want to treat their customers and run their business, they need to make that clear from the start. Do not allow licensed sellers to be confused about the product and advertise it as what it is not. Do not let customers be purposefully misled by the packaging and have it advertised as what it is not. Do not hide your policies so the realization that your products and service are virtually worthless yet costly only comes after the price has been paid. I never damaged a phone before. I have had phones literally drop from three or four feet, skid across uneven brick, and land with force. That phone was in a $10 case. The case and phone were unharmed. Next time, I will get the $10 case. It works better than anything from Case-Mate.

I ordered a $40 case from Case Mate for my iPhone 11 Pro. They sent me a case for a Pro Max which is a larger phone. I contacted them, and Jessina Torres sent me another case. The replacement case is ALSO wrong. She’s fighting with me saying “you asked for a case for an 11 Pro so that’s what I sent you”. Yes, that is what I asked for. But it’s not what I got. Their customer service department has poor English skills and is making this very difficult. I strongly do not recommend this company, very difficult to deal with and clearly it is full of stupid people.

Literally the WORST company I have had to deal with in regards to replacement products. I love the style of their iphone ring, but it last about 1-2 months and the pin pops out and its useless. They are $15 a pop and im on my 4th one. I contacted case mate and Jessenia Torres, was short with me from the start, but denied my claim. So i went to target and bought my FIFTH ring and sent a copy of the receipt, a video, and various pictures of the broken ring to her in hopes that I could at least get one of the replaced. She wrote back and said the receipt was not valid because it wasn't a ring, despite me sending physical PICTURES!