Case MateReviews of case-mate.com

Wish I'd read this page before buying a case. Case dropped out of my pocket whilst sat down and it immediately cracked, nowhere near the maximum drop. I bought it as it was on the Google store so I presumed it was decent. I contacted CaseMate about their warranty and was told I'd a) need to pay towards the replacement and b) cover shipping, which would be £10.38 "saving me £44"(!!). When I replied to say I'd not be paying to replace a defective case, the offered to cover the fees but only if I paid them first as a "one time offer"... Lucky me! I'd rather buy a case from elsewhere that is less likely to disintegrate within the first week than trust this company.

Ordered a Clear Signature case from Google store for my 8 Pro. The phone fell out my pocket when picking something up, so approx 2 foot max. Smashed the rear of the phone. Absolutely shocking protection.

don't buy, no help and you cant buy parts, totally garbage spent a hour thru robot and got nowhere. if they were close i would throw thru their window

Worst customer service ever. The website doesn’t honor any of the discount codes properly and getting through to someone proves difficult. Not worth the aggravation

Had the case for 6 weeks and dropped from 2 feet and cracked!!!!

I bought lens protector for my new iPhone in Verizon store for $30. It was advertised as "Superior lens protection", "will shield your rear camera lens from getting scratched or cracked". So I thought to invest in good quality protector for my new phone, was expecting it will work longer and protect better. No! not a good quality at all! Same as cheapest stuff from ebay. Was cracked all over in a couple weeks, I did not dropped it, just regular everyday use. I claimed a warranty. This was pretty easy, took little time. But had to pay for shipping of new replacement protector $7.00. New protector somewhere else would be cheaper, plus free shipping. Dont waste your money!

Crappy cases. Only last a couple months. Not shock absorbable. Phone cracked after dropping from a 30cm height. Yellowed within a few months and the silver on the buttons peeled off. Cheap crap.

Last year I have ordered a screen protector via the the Google store. The screen protector was of good quality. A few days ago the screen protector torn apart with no reason. Since case-mate states a lifetime warranty I have filled a claim on their site. The process was pretty simple but the outcome leaves me with a lot of question marks. I got a discount coupon for their shop to erase the costs for the new product, but surprisingly I had to pay the shipping. Sounds okay, but since the product has only cost about 20€ the shipping amount was at the same price 😀 They do state they'll ship all of their products with DHL Express. In my opinion this is a no go and a pretty rude strategy. This is the conversation: Hello,     Thank you for the warranty claim details. Your claim has been approved!   See below for the steps needed to receive your replacement item.   Case-Mate provides the warranted product at no charge to you. on all claims, domestic and international, customers are responsible for any shipping charges as well as any duties/taxes levied (this varies by country) to receive the replacement. we do have an expedited shipping process to make this as easy as possible for you to complete your claim. all packages will ship dhl express and arrive within 5 to 7 business days.   You will use the code below at check out, which will discount the item to $0.  Once you have applied the code, simply complete check out paying for any shipping and other fees (if applicable).   The link to your warranted item is:   Xxxx   Your checkout warranty discount code is: Xxx My answer: Are you kidding me? I should pay over 20€ for the shipping. This is kind of a rip of. This is nearly the price I have paid for the screen protector. This way your warranty makes no sense, since I could just purchase a new one from Google store and pay less. What a customer friendly procedure of your company. The way I see it, you are still earning money on a replacement. I will write a very generous review. All the best. Their reply: Hello,   Thank you for the follow-up question regarding shipping charges.  Our warranty policy has always clearly indicated that customers may be responsible for shipping, including taxes and duties for International customers.  We are pleased that we are able to offer warranty shipments internationally in a fast and efficient manner.  We are able to offer DHL Express shipping with very low, partially subsidized rates to our customers.   I do not see where you have filed a claim with us before.  As a one-time courtesy, we are happy to refund these fees to you after the order is placed.  We do not have a way to submit the order on the back end so it has to be placed and paid for, then refunded.  Please note though that on any future claims, you would be responsible for shipping and any applicable fees.    Let us know once the order is placed and we will gladly assist with the refund.   Kind Regards, I have ordered a new screen protector from Amazon. They could f*** themselves. Very poor company.