Case-Mate, the world leading manufacturer of premium quality cases, holsters, skins, covers and accessories for Apple iPhone, BlackBerry, Google Phones, iPad, iPod, MacBook, and other electronic devices.
Case Mate (case-mate.com) has 111 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Hubert G.
I bought one of there phone cases for my zflip4 because they had a lifetime warranty. I just tried to get warranty for a broken case and i am told that they are out of stock and their limited warranty gives them an out. They offered me a 40 percent discount at their overpriced website. What a joke.
Todd S.
Placed an order and tried to add and item to it so I didn't get additional shipping charges. They were unable to do anything for me and wouldn't offer any type of discount. Very poor customer service.
Christina
Poor customer service. No way of tracking shipment and long wait time for refund of non delivered product. I do not recommend buying from this company
Manpreet R.
Bought a case for iPhone for $65 few months back it didn’t break, sides are tearing off I was surprised with cheap quality of it 2/10
Elissa M.
Honestly, they deserve a 0 for product integrity, but that's not an option. Perhaps the 1 could be because it is a great idea. I enjoyed it while it stayed together. The magnetic ring stand pulls apart whenever the TINY screws let go. And so it's useless. This is my third one in 9 months.There's alot of us in this boat and they have the audacity to charge us for shipping. WILL NOT purchase Casemate again, if possible.
Mary H.
Do not buy CASE-MATE Protection Pack. I've had mine less that 30 days, it does not protect anything. I purchased mine from an Xfinity store, and they won"t allow a return. False advertising on the box (12' Drop Protection). This only covers the case and screen protector, not your phone. I now have a new phone with a cracked screen, and they could care less. Do NOT waste your $$$$. I will be filing a complaint with the Md Attorney Generals Office.
SK
I'm really disappointed. I've ordered from here so many times. Now I've noticed that a case is discolored green in several places. It's not really old yet. I had to argue with customer service 10 times because something was constantly misunderstood. In the meantime, I was also ghosted. I thought this was a reputable shop. I paid €70 for the case. Then they say I can choose a new one for the 14 Pro Max. Yes, but I have the 15 Pro Max now. They say an exchange isn't possible. I'm already sad enough that I can't use this case anymore. It also fit the 15 Pro Max. Then I wanted a voucher; they say it's only possible for 30%, tf? Why can I get an exchange but not a full voucher? Then I wanted to take a 14 Pro Max case, and they say shipping won't be covered. Wow. What can I do about the discoloration of this case? During the discussion, they even said the case must have been originally purchased from them. It was. So unfortunately, customer service is terrible; you have to explain everything again, not listened to, and things are explained incorrectly that don't apply. Now I'm stuck with the €70 I wasted without being able to use the case and can't get a new one because I certainly won't pay for shipping to Germany again. And all for a case for a phone I don't even own anymore. Thanks for that. I'll never order here again.
Andrew
As soon as I ordered, they started pestering me constantly with inappropriately worded emails, on almost a daily basis. They have so far ignored all of the unsubscribe requests, and have just continued to email me. I would not even momentarily consider purchasing cases from this online dumpster again. I will actually be returning the two cases I bought, used, and buying them on Amazon instead. Trash.
