Case MateReviews of case-mate.com

I sent back 2 items using THEIR Shipping Label on 3/26 and have the FedEx Receipt. FedEx Tracking said they got the package on 3/30. I get an Email today, telling me I never Returned the items. I don't know if their people are working from home (not really) or just not doing their jobs and messing with people's money but I will Never, Ever purchase anything from them again! I am filing a Dispute with my Credit Card Company now! Scammers

Casemate used to be a fantastic company, which was why I would order their products all the way from Australia. Sadly, this company is now absolute rubbish. I ordered 2 phone suction mounts (which arent cheap). They totalled $60 with postage. They were wrongly delivered to someone else's home so I got in contact with casemate to have the items replaced. This experience has been an absolute nightmare. The employees take weeks to respond to you, ive had mixed messages, and now they are ignoring me completely. So I lost $60 and got no product. This company has become shady and deliberately do this to force customers to give up. So they took my money and I got no product. Absolutely disgusting. Please dont buy from these people. They also give you discount codes that dont work, im surprised they have not been shut down.

Purchase a phone case and wind cover from this company for $80 including the shipping four days no shipping finally after nine days the product is shipped and it is lost in the mail after 15 days. I receive the shipping label in the mail and receive a notice from not only casemate, but from the Postal Service and shipping it that the item has been delivered when I go to my mailbox no delivery shipping label so immediately go to my post office. I need to go online and file a lost package so don’t get my money back to me and file a did not receive package even though I told him that it was not received in the post office said that it was lost. They rejected my claim and told me that I don’t get my money Back. I was forced to go to my bank and tell them that this was a fraudulent purchase in order to get my money back. Never or from them the shipping is pony express slow. And they do not stand about their product.

Terrible. I got a mail after a day or so that the case had been shipped, and then it did not move for >2 weeks. In total the shipment took a full month. No case can be so superior that you want to wait a month for it. My first and last case mate, as I shall now actively abandon this company.

It has been over a month since I placed the order. I still haven’t received it, nor have I received any updates. This has been a complete waste of time and money, and it’s starting to feel like a scam.

Ordered 12-01-2025. Said it shipped 12-02-2025...however been sitting in Duluth, GA since Dec 2 and hasn't moved. Customer service said it's fine...it's common for delivery not to be updated. Contact USPS and they do not even have the item...Case-Mate created a pre-shipment label. Frustrating and now stuck without a gift. Case-mate does not even have a phone number to call. Sham.

Should have read the reviews in advance. Ordered items 12 days ago, still showing as pre transit, sent a contact form for help, no reason given or update provide, just a lot of excuses. Guys I will be chasing my card provider for a refund.

I'm just another customer who made the bad decision to trust this company. Don't let yourself join our ranks. Four days, still hasn't shipped, no response from them. Don't be their next sucker.