Case MateReviews of case-mate.com

They are liars and scammers. They did not uphold their warranty even after agreeing to replace my case. They email in circles and threaten to close the “ticket” if you don’t call. And no one answers the phone after days and days of trying to call. They should be outed for their behavior and shut down.

Horrible product and horrible customer service and the life time warranty is a lie

Casemate are meant to give a one year warranty, on their expensive charging wallet - but they didn’t honour the warranty, after the battery charger stopped working after nine months. They must think I played hockey with it or something - but I’m a mid-50s guy who used it for work. So turns into an even more expensive product when this happens. I had also had the same one previously, before this one - but loyalty is obviously not considered by Casemate. So.. never again - there are cheaper products out there - that work better, and don’t break down.

My case cracked back in September I contacted them in October to get it replaced seeing it is a life time warranty. I was told They no longer carried the case anymore ( this phone was released in January of 2017 please tell me why they " no longer make it") I then contacted them again to see if they would either refund me or get the store I purchased it from to send them my broken case and they could replace my case with one they had in stock( surprise they had my case!!!!!!) the person by the name of Henry ( yeah im going to call OUT EVERY SINGLE ONE OF THE EMPLOYE i was dealing with) said that they contacted the "makers" and would be mailing me a case within 2-4 weeks ( note this date October 19th) I also got an email form Hahna that same day that i would get it in 2 weeks, I emailed her back and told her that I spoke with Henry and would like to be UPDATED if anything else were to go wrong. I waited the four because I figure since they said on the phone it was coming from china it would take a bit longer( you know that amazing word that people use its called consideration and most NORMAL humans have consideration when companies are doing great things for them) December 5th Rolls around now my friends that is over a month.. I get an email saying that they are reviewing my file. WAIT BACK IT UP! pump those breaks screech them tires! Ya'll told me on OCTOBER 19th 2-4 weeks on the phone i should have a case! and in an email id get one in 2 weeks no if my math is incorrect please correct me that is now 8 weeks after my last conversation with this "great company" how are ya'll reviewing my file when you guys JUST said that id be getting my case? emailed them that day saying it was dealt with i just wanted to know what was going on. I call them now on the 6th to see what happened according to Star the claim was never put in ( so ya'll aren't doing your job) and the inventory manager was on lunch ( cool I was on my lunch as well so i totally get it!) she told me that someone would get back to me I said okay can they email me I can't really take phone calls as I am working. waited that day. waited on the 7th waited on the 8th. Now my patients are warn thin so I call them 5pm EST im done work I got blue tooth and Im driving home now. I cant remember this Beautiful gems name she was super kind she pushed me concerns to the manager and inventory manager. telling them Im being ping ponged and told me a manger would get back to me, Lets just ad in she said they were all sent home and she was working from home. so it is now Dec 18th 1400 EST I call email them I call them...guess what everyone NO ONE IS THERE! you best believe i left a nasty voice mail! I will NEVER! and i say this with the most passionate hearty possible deal with this HORRIBLE company again! you guys disgust me with how UNORGANIZED you all are. the lest you all can do is put in your emails an automatic bounce back emails saying the office is closed or even on the voice mail so your customers are not sitting there with there hopes held high that you guys will answer. Maybe expectations are too high or maybe its just I am expecting an answer ( rather an acknowledgment that they are looking into it) the time line to me to long of a distance. Let's just update everyone as to what is going on. 2 days later I get an email from Star apologizing. For all of the confusion. And a phone call I missed it. They said they were sending out my case. They are giving me 2 cases ( this is December 20th) I call her back and she tells me my case was only made for certain. Stores and was. A limited time ( NO WHERE ON MY BOX DID IT SAY THAT)( I call donkey on that one) I find it HILARIOUS I write a review they clearly see it and BAM my cases are in inventory look at that MAGIC. I got a bunch of emails sayo ng it's been sent I went to go track it and I can't. I can't even log into my account. They want me to. Review them on their site I Wil wait until I get my cases. IF I get them..

Terrible company. Received 2 items, both damaged, with no paperwork in the packet. Sent an email. No reply. Sent another. No reply. Sent a third...you get the picture. Same non-reply on FB, Twitter etc. May as well have thrown my money in the bin. No contact number so they are just the worst kind of company to buy from. AVOID.