Case MateReviews of case-mate.com

Bought a case mate protection pack and dropped my phone once and called about the warranty and it does nor cover my phone damage! What kind of company sells a case that only warranties the case and not the device it is put in? I will never buy this brand again and i will be sure to let others know not to buy it either. You would think with all the BAD reviews they would do something.

Bought the waterfall case which soon after leaked. I thought this might be a once off and tried to return it for replacement but heart nothing back from case mate. I stupidly repurchases the case then because I liked it so much only to have it leak once again but this time damaging my iPhone. Can’t get through to customer service and my application for replacement/refund still hasn’t been looked at. The water damage to my phone couldn’t be fixed so I had to buy a brand new iPhone. Terrible terrible company and customer service, DO NOT WASTE YOUR MONEY

I purchased a Waterfall Casemates that ultimately leaked all over my phone causing irreparable water damage to my phone. I bought my phone into the Verizon store and they diagnosed the problem. When the problem was diagnosed at Verizon, there was no evidence that I mishandled the phone (ie scratches on the screen, phone or otherwise....JUST WATER DAMAGE). When I contacted Casemates about the problem, they have REFUSED to take responsibility for their faulty product which was purchased (not cheap by way) to protect my phone and ultimately ended up ruining it. They have instead attempted to blame me for mishandling the phone. Hello? Casemates touts their products to be able to protect your phone?!! I have asked them to cover the $199 cost of the deductible to insurance they continue to REFUSE to do even this!! DO NOT PURCHASE any of these products!!!!!

Utter trash warranty coverage. They claim to guarantee the quality of the product and I believed them initially when I bought the ULTRA PROTECTION screen protector. Expensive purchase with life time warranty - so I thought why not? Turns out it cracks and scratches just as easily as any other and when I wrote in for a replacement they simply offset the cost of the screen protector and told me to pay for my own shipping. 21 dollars. So to summarize, case-mate’s stellar services delivers : a 50% chance of receiving a defective product, a warranty coverage that does not waive your shipping fees after you have received a defective product. Way to go. And when you want to leave a GENUINE review on their website at the product page, OOPS, publication of it is SUBJECT to employee approval. 😊

Cracked after falling 1 time on the office carpet floor (Confetti Case for iPhone 11 Pro)

Be warned UK purchasers. Case mate claim all import duties are included in your final bill. They most certainly are not. Over £19 was demanded by DHL and Case Mate refused to stop the delivery when asked. Totally misleading. Avoid this company!

If I could give negative stars I would. My casemate "protective" case did not protect the front or back of my phone. One day, I dropped my phone on the ground, and it fell backwards and cracked the entire back of my phone. The entire back was covered and supposed to be "protected" by casemate. As well, just last week I dropped my phone front-side down on the ground by accident, and the entire front of my phone was shattered beyond repair. I loved the designs of these cases, however, clearly they did nothing at all to protect my phone. Honestly, I think you would be better off having no case than wasting your money on these cases.

Very bad company. I have only had my case for 6 months. I bought it because the box the case was in said it would protect the phone from a 10 foot drop. it does not do this. my phone dropped less then 3 feet out of my pocket and the back of the phone shattered. now they won't do anything about it. AT&T is promoting this casemate, and I am very disappointed. I don't want to give casemate a star at all, a 10- would be better.