Casas PadelReviews of casaspadel.com

Response from Casas PadelDec 6, 2023

Hi Jose, we have replied to your emails with the alternatives you asked . We re sorry that you had this inconvenient with us, we are doing everything to make things right. Best Regards, Casas Padel Team.

Response from Casas PadelDec 1, 2023

Hi Humberto, We're genuinely sorry to hear about your concerns. Please be assured that we take your feedback seriously. Our aim is to provide a reliable and enjoyable shopping experience. We want to clarify that the estimated delivery time for pre-order is from October to January. Rest assured, your order will be dispatched as promised. If you have any specific concerns or if there's anything we can do to make things right, please reach out to our customer service. We're here to help and ensure your satisfaction. Best regards, Casas Padel Team

Response from Casas PadelNov 24, 2023

Dear Mark, We sincerely apologize for any inconvenience you've experienced. Our system flagged an irregularity in your order, which we had to investigate to ensure both your safety and the integrity of our processes. This additional check caused an unexpected delay. Upon our attempt to resolve the matter, we noticed your request to cancel the order. We promptly processed the cancellation as per your request. We understand that this situation has caused frustration, and for that, we genuinely apologize. If you have any further concerns or if there's anything we can assist you with, please feel free to reach out. We value your understanding and appreciate your patience. Best regards, Casas Padel Support Team

Response from Casas PadelNov 15, 2023

Hi Khalid, We apologize for any inconvenience you've faced. It appears there were irregularities in the payment method used for your order, leading our system to initiate an automatic refund. Please be aware that the refund process may take from 1 to 10 days, depending on your bank. Your satisfaction is important to us. If you have any further concerns or if there's anything specific you'd like assistance with, please feel free to reach out to our customer service team. We're here to help. Best regards, Casas Padel Team

Response from Casas PadelNov 15, 2023

Hi Santiago, we have replied to your emails and we have submitted the claim for your case with UPS. We re sorry that you had this inconvenient with us, we are doing everything to make things right.

Response from Casas PadelOct 9, 2023

Lamentamos mucho escuchar sobre tu experiencia, Alfredo. Queremos ofrecer un servicio al cliente excepcional y estamos apenados por este incidente. Apreciamos tu retroalimentación y trabajaremos en mejorar nuestros estándares de atención al cliente. Siempre estamos aquí para ayudarte, y esperamos poder brindarte una experiencia más satisfactoria en el futuro. Gracias por tu comprensión.

Response from Casas PadelAug 3, 2023

Dear Diego, Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that your racquet broke during your first use. Your satisfaction is important to us, and we appreciate your understanding as we work to address this matter. We take pride in striving to offer excellent service and reliable products. We understand how disappointing it can be when an item doesn't meet expectations, especially right from the start. Rest assured, we've reviewed your case and are pleased to let you know that your warranty claim has been approved. Our customer support team contacted you to guide you through the next steps in the process. Your feedback is valuable to us, and we're committed to ensuring that you have a positive experience moving forward. Thank you for choosing Casas Padel, Diego. We look forward to assisting you and making things right. If you need further assistance in claiming your warranty please contact us at [email protected] Best regards, The Casas Padel Team.

Response from Casas PadelJul 17, 2023

Dear Cristina, Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience caused by the size discrepancy in your recent order. At Casas Padel, we strive to offer the best customer support and shopping experience possible for padel players, and we sincerely apologize for any confusion that occurred. We understand how important it is to receive the correct size when making a purchase, and we want to assure you that we are committed to resolving this issue promptly. We offer free returns or exchanges for new items, and we would be more than happy to assist you in getting the right size for your padel shoes. Regarding the confusion about the order, we would like to clarify that the shoe you purchased is a unisex model designed to fit both men and women. However, we apologize if this information was not clearly communicated during the ordering process. We appreciate your understanding in this matter. To proceed with the return or exchange, please contact our dedicated support team at [email protected]. They will guide you through the process and ensure that you receive the correct size without any additional charges. Once again, we apologize for the inconvenience you experienced and appreciate your patience and understanding. We value your satisfaction as a customer, and we will make every effort to rectify this situation promptly. Should you have any further questions or concerns, please do not hesitate to reach out to our support team. Thank you for choosing Casas Padel. We look forward to resolving this matter for you and providing you with an exceptional shopping experience in the future. Best regards, Customer Support Team Casas Padel