Casas Padel Reviews | Read Customer Reviews of casaspadel.com

Casas Padel Reviews | Read Customer Reviews of casaspadel.com

Casas Padel reviews

Showing 42 reviews with 1 star · Clear filters

Ivon C.
Apr 7, 2024
Very bad service
Very bad service. No phone contact. Issues to buy with credit card. No problem at my bank. Tried them pay pal and still got rejected
Response from Casas PadelApr 15, 2024
Dear Ivon, We're truly sorry to hear about the challenges you faced with your recent purchase. We understand your frustration and want to assure you that we take these matters seriously. After reviewing your case, it appears that there were irregularities in the payment process, which prevented the transaction from being completed. This was done to ensure the security of both parties involved. We apologize for any inconvenience this may have caused. Please know that we did our best to address your concerns promptly. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. Best regards, Casas Padel Support Team
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Luciano A.
Apr 1, 2024
Paid for fast delivery and im still…
Paid for fast delivery and im still waiting …
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Aaron
Feb 26, 2024
Almost no communication
Almost no communication, and lack of response. I literally e-mailed twice, and tried calling less than an hour after I placed my order to change the shoe size. It took 3 days to hear back from anyone. btw, It said they would deliver yesterday and I still haven't seen them. Now its changed to 3 days late. Just getting into Padel and I was hoping to find a reputable place to buy gear. Highly doubt I'll be buying from you again.
Response from Casas PadelMar 5, 2024
Dear Aaron, Our orders are normally shipped right away, unfortunately your shoes were already shipped and we offered you to send us back the shoes so we can exchange them. We still want to make thing right for you, if you need further assistance, contact us.
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Kathleen Y.
Feb 17, 2024
They sent me a pickle ball grip instead…
They sent me a pickle ball grip instead of a tennis grip. I wrote back and they said I had opened it and wouldn't let me return it. It doesn't say what it is anyplace. I looked on the tennis racket pg. and assumed it was for tennis and it wasn't. It was in perfect condition. DON'T DO BUSINESS WITH THEM.
Response from Casas PadelMar 5, 2024
As stated in the description, the item is intended for paddle, not tennis. Regrettably, in accordance with our company policies, we are unable to accept returns for items that are no longer in new condition. We apologize for any inconvenience this may cause. If you have any further questions or concerns, please feel free to contact us. Casas Padel Support Team.
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Ron M.
Jan 27, 2024
Service is frustrating
Service is frustrating! Did not deliver on the committed delivery date even when you pay for extra shipping fee.
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Christian C.
Jan 1, 2024
Product I Bought Sept 28 didn’t Shipped…
Product I Bought Sept 28 didn’t Shipped out, had to cancel and bought down in Central America, 🙄🙄 it was there first can you imagine. However got my Refund the moment I ask for it, Blas and his Team are really professionals
Response from Casas PadelJan 5, 2024
Dear Christian, We sincerely apologize for the shipping delay you experienced with your order. Unfortunately, the manufacturer faced unexpected delays in shipping to the US. We understand the frustration this caused, and we appreciate your patience. We're glad we could promptly process your refund and appreciate your understanding. If there's anything else we can assist you with, please feel free to reach out. Best regards, Casas Padel Support Team
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Michael K.
Dec 14, 2023
The wrong item was sent
The wrong item was sent. I emailed and haven't heard back yet.
Response from Casas PadelDec 14, 2023
Dear Michael, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the incorrect item in your order. Our team has made several attempts to contact you via email to address this issue, but unfortunately, we have not received a response from you. To ensure we resolve this matter to your satisfaction, could you please check your email and respond at your earliest convenience? We are committed to making things right and appreciate your patience in this matter.
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Martha M.
Dec 6, 2023
When I read the description from the…
When I read the description from the product said it has plenty of room for shoes and other items but realistically is not.
Response from Casas PadelDec 11, 2023
Dear Martha, We appreciate your feedback, and we apologize for any confusion. We reviewed the product description to ensure accuracy and the description does not says it has a shoes compartment. If there's anything else we can assist you with or if you'd like to explore other options, please let us know. Best regards, Casas Padel Support Team
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