CasamattoReviews of casamatto.com

Update: despite there response rhis is what they offered. This is a scam site that has bots responding. They stole my money. “ Hi Jacqueline, We're sorry to hear that the items you received did not meet your expectations, and we appreciate the opportunity to resolve this for you. To provide a fair resolution, we are able to offer a maximum partial refund of 50% if you choose to keep the items. This option allows you to avoid the cost and inconvenience of returning the products while still receiving compensation for your experience. If you would prefer a full refund, the items will need to be returned to our designated warehouse for inspection. Please note that we do not provide prepaid return labels or cover return shipping costs. Return Address: Recipient: Cujia Trade Address: 4th Floor, South Gate 1, Building 2, Sujia Aihua Factory, No. 1511 Jingang Avenue, Fucun Town, Jindong District, Jinhua City, Zhejiang Province, China” Horrible. I would strongly recommend avoiding this company. They sent me the WRONG item, and then expected me to pay over $50 to return their mistake. I contacted them repeatedly and gave them every opportunity to make it right. They refused. To be clear: this was not buyer’s remorse, a sizing issue, or a change-of-mind return. They shipped merchandise I did not order and then tried to make me pay more than $50 to send it back. Their customer service was so unreasonable that I ultimately had to dispute the charge with my credit card company, which refunded me. Mistakes happen. What matters is how a company handles them. Expecting a customer to pay $50+ to correct the company’s own shipping error is unacceptable. I would never purchase from this company again. They repeatedly increased their “offers”: “Dear, We understand that you have declined our previous proposals, and we respect your position. Before you proceed with an international return—which would require shipping the item back to our designated warehouse at your own expense, with an estimated return cost of €30–€50—we would like to extend one final resolution offer in good faith: 🔸 Final Offer 30% refund issued to your original payment method, and 70% store credit added to your account, with no expiration No return required This combined resolution is intended to provide compensation while avoiding the additional costs, delays, and inconvenience associated with an international return.”

My elderly parents ordered a £109.99 floor-standing magnifying lamp to help my father read. Casa Matto instead sent an ordinary desk lamp with no magnifier. They have repeatedly acknowledged in writing that the wrong item was supplied, then later claimed it was the correct item, then offered a replacement, then failed to provide tracking. They have also repeatedly pushed partial refunds/store credit instead of resolving the problem, and even issued an unsolicited £33 partial refund after we had explicitly rejected that option. They also wanted us to pay to return the incorrect item to China, despite their own published policy stating that incorrect products can be returned at no cost to the customer. After weeks of correspondence, we still have neither the product ordered nor a full refund. Based on our experience, I would strongly advise extreme caution before buying from this company. UPDATE 15/10/26 : The response to my initial review that 'our team is looking into it' - which appears to be exactly the same response as to a number of other bad reviews which have appeared since - was a further iteration of the same useless offer of discount / store credit. We've since completed a claim under the consumer credit act to get the money back via our credit card provider (which has been approved) and I would encourage everyone else to do the same. They clearly are complete scammers, and need to be shut down.

I placed my order on 24 August and have had to chase Casa Matto constantly ever since. The original parcel was never delivered to me. Tracking shows that it was returned to the original depot on 10 September. I contacted Casa Matto again on 15 September and explicitly confirmed on 16 September that I wanted a refund. Had I not checked, I would have been sat here wondering and waiting. Instead of refunding me, they created and dispatched another order that I had never requested or authorised. They then claimed that the replacement could not be cancelled because it had already been shipped, as though their decision to ignore my refund request and reorder the item was somehow my responsibility. And didn’t offer me an explanation as to what even happened to the order. After weeks of appalling communication, someone signing their emails as “Sam | Customer Support” has now informed me that Casa Matto will deduct 25% from my refund under their returns policy. A 25% deduction for an order I never received, followed by a replacement I never asked for. The replies from “Sam” have been generic, repetitive and entirely disconnected from the documented history of the order. Whether “Sam” is an individual employee or simply the name attached to a shared customer-service inbox, I cannot say. What I can say is that nobody appears willing to read the correspondence, accept responsibility or resolve the problem properly. This is not merely poor customer service. Casa Matto created the problem, ignored my clear instructions and is now attempting to make me pay for its own errors. I will be pursuing the full amount through my bank. Avoid this company unless you are prepared to spend weeks chasing your order and then fighting to recover your own money.

I ordered a non invasive finger glucose monitor, I received a package containing 50 blood glucose test strips. Totally useless to me. Sent 4 emails no response so far rang the given telephone number in Sweden number did not work ,one of the email addresses for customer support bounced back. Are they ligitimate as I saw another complaint very similar.

Shocking company to deal with, no chance of getting a refund cheap replacement for the ones they advised, would never recommend and they offer you a discount to write a good review

I’ve purchased an item classed as non-invasive which means it does not enter your body by a pin and needle any other object. Unfortunately when it’s arrived, it’s been misadvised as it was the usual needle and glucose monitor measuring machine. I can get in any Chemist anywhere I certainly didn’t have to pay what I paid for it and waited about a month for it to arrive from Hong Kong.. I am in the process of trying to get a refund but they are messing me around with send me pictures. The box was already open and the seal broken which means I’m certainly not going to use the item anyway due to health and safety issues, they now want me to open the box and take everything out which I’m not happy about as the little needles were loose having fallen out of the box. Strat clear of this one.

Very easy to use, good price.tip top experience all round.