Larry R.
I received a faucet as a gift
I received a faucet as a gift, I took me several months to decide to install it. I found the retainer nut was missing. I contacted Casainc and the took all my information, and told me they would get back to me. They quickly call me back and told me they would ship it to me at no cost. Great product and customer service
Response from CASAINCMay 14, 2025
Dear Valued Customer, Thank you for taking the time to share your experience with us, we truly appreciate your feedback! We’re so glad to hear that you’re enjoying your faucet and that our team was able to quickly assist you with the missing retainer nut. At CASAINC, we stand behind our products and want every customer to have a seamless experience, even if an issue arises after some time. It’s wonderful to know that we can resolve this for you promptly and at no cost. Your kind words about our product and customer service mean a lot to us. If you ever need anything else or have further questions, please don’t hesitate to reach out, we're always happy to help. Thanks again for your trust in CASAINC! Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)


