Barb A.
I purchased two umbrellas
I purchased two umbrellas. 1 in 2023 the other in 2024. I wanted to replace the umbrella fabrics due to wear. I talked with Dianne. She made the process smooth and easy. She stayed in contact with me through the entire process, even texted to let me know the replacements had been delivered. I really appreciate a company that will employ real time solutions in customer service. Dianne was a Rockstar.
Response from CASAINCJul 31, 2025
Dear Valued Customer, Thank you for taking the time to share your experience with us! We’re so glad to hear that Dianne was able to assist you with replacing the umbrella fabrics and made the process smooth and easy from start to finish. It’s great to know she kept in close contact and even followed up to confirm delivery — that level of dedication truly reflects the service we strive to provide. We’re grateful for your continued support and appreciate your kind words. Dianne will be thrilled to hear she made a difference! If there’s anything else we can do to support you, please don’t hesitate to reach out. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)