CASAINCReviews of casainc.com

The representative NGWF, is amazing! She stayed involved and kept me updated on my issue. My interaction started on Nov 6 until Nov 18. Very long and stressful! But she stayed on top of the missing part!

I recently received a damaged product from Casa Inc., but their customer service absolutely impressed me. As soon as I reached out, they responded quickly and handled the situation with professionalism and care. They offered me discount for the inconvenience, which I really appreciated.

We ordered two glass shower door kits for our new home. Unfortunately during installation, one of the doors shattered when it accidentally hit the tile floor. I contacted customer service and was connected to Dianne. She was very professional and helpful in getting us a new shower door to match the one that was broken! I will use Casainc in the future!!

First of all, you actually get a human being when calling the company, which was a wonderful surprise and from the first call, my concerns were understood and a timeline was given for a resolution. Vanessa in Customer Service was absolutely wonderful and the promises made by her were kept and I am beyond satisfied with the service I received all around.

We bought 2 shower systems and faucets and they are fantastic quality. Customer service great. Would highly recommend!

Amazing customer service with fully concerned our request. I lovely these beautiful desgined bathroom products

Diane did a great job helping us secure a replacement part for our shower system. She confirmed exactly the part. Needed and followed up with us to ensure the part was delivered and fit our system. Excellent customer service. Thanks

I purchased a Casainc shower system from Lowe's with rainshower head, body jets and handheld shower wand. This was professionally installed during a shower remodel. We have really liked how this operates and it worked well and looked nice. However recently we had a problem with the thermostatic valve and we had difficulty adjusting the water temperature. Upon dismantling I found an issue with the control knob and the control cartridge. I contacted Casainc Service and Camellia was very helpful and responsive. They are providing the replacement parts and should be back working soon. Thank you to Camellia!