CASAINCReviews of casainc.com

After weeks of planning, working with our contractors schedule, and much anticipation, we finally decided and we’re ready to remodel one out of three of our restrooms that are all eventually getting remodeled. We planned ahead, ordered a shower/tub combo, and set our contractor to come get started once the parts came in. We received our package, and our contractor got to work. When it came time to do the plumbing, we noticed a huge error. We had the wrong parts, and the tub spout and valve were completely missing and the valve was juts for a shower! The plate that goes to the knobs was not the one pictured, and not even the same shape! He said he can finish the rest of the bathroom, but we would have to hold off on the shower faucets/plumbing until we can get the correct one. I reached out to customer service, and left my phone number, to only hear back via email. They were extremely slow in response, and we had no time to wait. We had to travel and hour and half away, and spend QUADRUPLE the amount we already spend on casainc, and had to wait weeks for the parts to come in. The entire bathroom remodel was put on hold! My son got sick a few days later, and we were not able to use the bath tub that would have helped tremendously had this company done their job right and sent me the correct parts! The contractor left, and my bathroom Is undone and awaiting parts from another company. We decided to Keep the wrong shower combo, and just use it on a bathroom we are remodeling that will not need the tub spout, but the plate and other parts are still wrong. Over a week later , and they are offered to compensate me $50 for this HUGE INCONVENIENCE and send the correct parts. This was such an unprofessional, ridiculous error that caused me HUNDREDS Of dollars to correct and ALOT OF STRESS. Very very very disappointing!!!!

Ordered a patio set advertised with brown cushions, 2 days after shipping I was called and told it would be black and red (fuschia) pillows, half the pieces were missing instructions missing parts missing. I got an offer for 50$ to keep it then 100$, my husband went and bought some hardware I told them 200$ they wanted to put it on a lowes gift card and refused to credit my account. We contacted Lowes about the issues with CASAINC, they are picking up the boxes tomorrow and crediting .e the $678 we paid for junk. Pillows 2 inches thick rather than 4. Please don't order anything from them. You call and talk to the same person everything but refused to let us speak with management or business office. HORRIBLE BUSINESS AND EMPLOYEES!!!!!

I ordered a shower door over a week ago and it still has not been shipped. When I have asked about the status, they keep saying it’s not their fault, but that the delivery driver never picked up the item.

It has not been delivered yet.

I have been trying to get a warranty replacement for an urgent leaking faucet. The customer service email is non existent and bounces back, the phone number is never answered and finally someone calls you back from their personal cell phone. They email you from their personal gmail. This company is not legit. They have not filled my warranty claim and I'm really regretting my decision to purchase this brand.

Truly the worst customer service I've ever experienced trying to get a replacement for their faulty products.

Don’t have the umbrella we ordered. Why would I rate it. Probably ships from China or Hong Kong and won’t get it for 6 months. You ask I rated.

I ordered a brown color and received the sky blue color which did not match with any of my backyard furnitures, called and emailed the customer service no response at all. Not satisfied.