Viktor K.
It just didn't work...and no response
one star...why? It is complicated ) Here is the scenario : I've looked at functionality/effects and liked some of them. Wanted to save on my pc - need premium. ok - went for it. Saved. BLACK PICTURE. Tried another filter - same. Tried another computer - guess what...Same... Tell me I've requested some sophisticated feature...Photo->effect->save-> Black picture. That's my experience. I've opened a service request - provided all the details(wanted to help troubleshoot) and requested refund - zero response since then. Waste of time... Ok - bye, color cinch. Update: after this review was published - got response from support - I missed the "Apply" button...So - adding one star... - and - yes - I decided not to receive a refund (as was "suddenly" suggested by colorcinch) and leave this review here ). In My opinion I performed beta testing for them - if changes are not applied - there shouldn't be an ability to save it as a black picture. Pretty straightforward...
Response from ColorcinchMay 18, 2023
Hello Viktor, my apologies if you weren't completely satisfied with our service, however, I do wish to clarify that the effects weren't being applied because you didn't click the "Apply" button, so it is unfair to fault our product. As for our customer support, we did initially respond within 24hrs, but then needed an extra day to further troubleshoot your request, which is not unreasonable. All in all, we're disappointed in your rating, and do hope that we'll see you back again soon.