CarshippingexpressReviews of carshippingexpress.com

I want to appreciate Ben for his service. He handled the situation well. I got my car delivered yesterday.

My experience with CarShipping Express was one of the most frustrating and disappointing customer service experiences I've ever had. I was initially quoted $200 for transport, with a $100 deposit required to secure my pickup date. We agreed on the price, we agreed on the pickup date, and I made plans based on the promises I was given. Then, on the day of pickup, everything changed. I received a call informing me that the truck that was supposedly going to transport my vehicle had "broken down." Suddenly, the original agreement was no longer available. Instead, I was told that the only option was a different transporter that would cost $750, along with a $300 deposit. The alternative? I could wait while they tried to find a less expensive transporter at some unknown future date. The problem was that they knew I couldn't wait. I had made arrangements based on the pickup date they committed to. They knew the vehicle had to move on that date, and at that point I felt completely trapped and backed into a corner. What makes this situation feel like a bait-and-switch to me is what happened with the deposits. Even though I had supposedly reserved transport with a $100 deposit, they never actually charged my card for that original deposit. Yet when the price suddenly jumped from $200 to $750, they were incredibly quick to process the new $300 deposit. That sequence of events raises serious concerns. If the original transport was truly secured, why wasn't the original deposit ever collected? Why did the only charge that went through immediately happen to be tied to a transport costing nearly four times more than what was originally promised? Whether you call it poor planning, incompetence, or something else, the result is the same: I was quoted one price, counted on that price, and then pressured into paying significantly more when I had no practical alternatives. If you're considering using CarShipping Express, I strongly recommend looking elsewhere. There are plenty of reputable transport companies that honor their commitments and communicate honestly with their customers. Based on my experience, I would never use CarShipping Express again, and I would caution anyone considering them to proceed very carefully. When a company changes the terms at the last minute after you've already made your arrangements, it creates a situation where the customer has little choice but to pay more or risk major disruption to their plans. My advice: Avoid this company and choose a transporter with a proven reputation for honoring its quotes and commitments.

Sam helped me through every step on this journey. Getting my son’s vehicle from San Antonio to El Paso Texas was a hell of a ride. But Sam was there every step of the way. I appreciate your company.

After being delayed for a week the original driver cancelled my load I reached out to get a refund they said I had to pay $1000 to cancel I will say this one time AVOID this company like the plague. If there is any solution I will update this review I was using the broker nick gardener AVOID using this company typical bait and switch and they refused the refund as well.

Thank you Rile for help. Nice service!

I was in a hurry and Nick helped me a lot. Smooth process indeed.

Scam I just got scammed from this people they promised to pick up my car since yesterday no one showed up and now they want $2500 more in top of my $250 the i pay us a deposit do not do business with this people they are scams 100% dont get rid of like me

I had the good experience with them specifically with Sam and Riley Cooper they are the best