CarsDirect.comReviews of carsdirect.com

I just purchased a 2014 Passat TDI SEL sedan in just a couple of days. The price was as shown and the car delivered to my home at the agreed time (over and hour away). The representative had my wife and I sign the forms, received the check and left in the escort car. It was a pleasure to do this so easily. The car had 112 miles on it. I am having fun understanding the new features. It is exactly what I wanted.

I put a request into Carsdirect for a purchase of a new BMW 535. After some back and forth I was quoted a price and went for a test drive. When it came time for delivery of the car, I learned that my "new" BMW had almost 5000 miles on it. I also allowed Carsdirect to handle the financing which now has a loan amount of $500 over what it should be (the initial deposit wasn't figured in) I was told it would be corrected prior to me receiving my bill and I would get new documents to sign. I probably wouldn't be writing this review if someone had contacted me back after I told them what happened, but I am left to fend for myself between the credit card company that the deposit was on and the financing company. If it doesnt work out I will sue on principal. Thankfully, NJ has some great consumer fraud laws. The only reason I knew about this website was because I was going to give them a sterling review before I knew about the 5000 miles, but everything since then has been awful.

I bought a new Subaru WRX from CarsDirect and couldn't be happier. I worked with Brad who was on top of it the whole way through. The car I wanted was very specific (base model with as few options as possible) and the inventory is pretty small on these. I went to 2 separate dealers before going to CarsDriect and the dealers wouldn't budge off of MSRP since there aren't many of the car I wanted around. After about a week and a half of Brad found one at Renick Subaru and was able to get the price down to $1,200 below MSRP. We did all the paperwork over email and I went to Renick that weekend to pick it up. Picking it up only took about an hour including paperwork, test drive ,etc. Overall it really was the best car buying experience I've had. I've bought 2 cars before at dealers and each time it took at least half a day and a whole lot of frustration to finally get a car.

I was in the market for 2014 Ford Explorer Sport - Black with Sienna inserts back in July. Galpin of Van Nuys had the model I wanted but after spending an hour negotiating the price, Galpin wouldn't budge past $46k + tax and regs. I went online to a Ford forum and they told me try Truecar, Costco, or CarsDirect. I tried Truecar and they referred me to Ford in Santa Monica, but the sales office said because of the demand for this particular model, they couldn't sell it at the Truecar quoted price. Costco was next, I was referred to Ford in Woodland Hills, but the story was the same at Sant Monica, can't go low as quoted price on Costco Auto b/c of demand. Last resort was CarsDirect, I got connected with Ralph, and we was prompt, patient, and detailed with my car request. He told me his dealers didn't have the Ford specs I was looking for, but he could put in a factory order with the price as quoted from their website, which was $1000 cheaper than Truecar which was the lowest anywhere. Trust me when I say lowest, I spend weeks researching, negotiating at dealers, and visiting forums. We placed the order, 2 months later the car came in. During the 2 months Ralph provided build updates and lastly he took care of all the paperwork. We went to the local dealer, picked up my car in less than 1 1/2 hours. No haggle, quick service, and the best car buying experience till date, while saving thousands. What else you want? I would definitely purchase another car through Ralph from CarsDirect. Trust me when i say this, I wouldn't spend a Saturday writing a review if i didn't feel 100% satisfied with any service. Bottom line is, if you want to save time negotiating at dealers, save thousands, and save time with paperwork, CarsDirect.com is worth your business.

Easy. Quick. The whole process is smooth and working with Raufel was simply great.

Carsdirect makes buying a car painless and maybe even fun. I told Aaron what car I wanted and within a day he told me it was ready to pick up. He was courteous and explained things clearly every step of the way. The people at the dealer were helpful and professional as well. And there was no haggling about the price :)

This is my second time working with CarsDirect to purchase a car. And it was like nothing has changed. And that's a GOOD thing. I must admit, the first couple of times I contacted CarsDerect this time around, I retracted because I wasn't as ready as I thought and forgot how immediately responsive and available they were. But when I finally committed, I was able to work with Raufel Muhammad. As a businessman, it's often hard not only to get out to a car dealership, but to answer phone calls and emails in a reasonable time frame. However, this never stopped Raufel from continuing to follow up with me and provide me the information I needed. When we connected the first time, I felt like I was talking with a confidant/friend. Never did I feel he was trying to pull a fast one on me or upsell me. He asked what I was looking for, worked with my budget, and helped me land an amazing deal for what I now can say is a GREAT car. The experience was just as I remembered, and even better. His demeanor, patience, and customer service made this experience a great one. This review would have been five stars, but the only constructive criticism is having to work with a dealership 400 miles away. I would have hoped to have more options closer to my home. However, given the circumstances, the experience with the local leadership was a very positive one. Overall, I think Raufel and CarsDirect.com for helping me choose the best car.

I worked with Raufel Muhammad at carsdirect and he provided great service. Got me the car and pricing that I wanted while providing diligent and professional service.