Robert V.
Horrible company to deal with
Horrible company to deal with, trying to resolve an issue and they start mentioning the “integrity of a man”. They block me and send me a bill. How about that for customer service!!! You are really a cry baby company!! Once I Reached out and clearly called you out on what you were trying to insinuate about me! You blocked my account without resolving the issue on hand!! Clearly your rating says it all, enough said!!
Response from Cars & BidsMay 10, 2024
Hi Robert, We're sorry to hear that you're unsatisfied with your experience on Cars & Bids. We've reviewed your account in-depth to understand the issue. You submitted your STI-swapped WRX to us with a requested reserve, and we offered guidance that our expectation of a market price was substantially below your requested reserve and that your car would perform best at No Reserve - clarifying that at No Reserve you would be bound to sell the car at the final bid price. You agreed to list at No Reserve, agreeing to our Terms of Use that clearly state an auction may not be canceled or withdrawn after it goes live. With one day remaining in the auction, you let our team know that you did not intend to sell the car if it did not exceed a certain value, that amount was greater than our previously mentioned expected value. The auction ended and did not meet the value you wanted. After multiple days without follow-up, you told us and the winning bidder that the head gaskets blew on the car, and you would not feel right selling the car in that condition. Your car is currently listed on Facebook Marketplace - 15 days after the auction ended - without mention of blown head gaskets. Cars & Bids invests substantial resources into researching, writing, and presenting each vehicle we list for sale. We sent you an invoice to cover these costs on your WRX. You have clearly broken our Terms of Use and are no longer welcome to bid, sell, or otherwise participate on Cars & Bids.
