Cars & BidsReviews of carsandbids.com

Response from Cars & BidsJun 5, 2025

We're sorry to hear that you had a negative experience on Cars & Bids. Unfortunately, we are unable to physically inspect each car that is listed on the site. In these rare cases where a car was materially misrepresented, we work with the buyer and seller to come to an amicable solution. If we are unable to do so, we may, at our discretion, refund our buyer's fee as an act of good faith. If we find a seller to have misrepresented a vehicle, they are immediately and permanently removed from the platform. Please contact us at [email protected] if you have any questions.

Response from Cars & BidsJun 5, 2025

Hi Scott, We're sorry to hear that you're unsatisfied with your experience listing on Cars & Bids. Our dedicated auction manager team strives to respond to all chat messages within 1 business day - considerably faster than our competition. We are unable to staff a 24/7 phone line, though we may expand to phone support in the future. If you still need to get in touch with your auction manager, the best method is through the in-site chat. You can also email [email protected] any time. Please contact us if you have any questions.

Response from Cars & BidsApr 3, 2025

Hello, Thank you for providing us with your feedback, and we're sorry to hear that you're unsatisfied with your experience on Cars & Bids. We've requested more information through Trustpilot so we can address your specific situation. Please note that we are unable to host vehicles with bonded titles because this causes significant challenges for buyers, often resulting in lower final sale prices for sellers. We don't want to put sellers in that situation or set up buyers for a challenging post-auction experience. Also note that professional photography is booked through a separate company, Snappr, and we are unable to refund payments made to them. Our goal is to provide the best possible result for sellers while being transparent and clear with buyers. We apologize for any misunderstanding regarding the bonded title, and will review our internal practices to catch these situations in the future. Again, we're sorry to hear that you're dissatisfied with your experience on Cars & Bids. We would be happy to review your specific situation. Please provide more information through Trustpilot or contact us at [email protected]

Response from Cars & BidsMar 28, 2025

Hi Alex, We've requested more information through Trustpilot so we can better address your concerns. We take an incredible amount of care in reviewing submission information, including videos, service documentation, and other data, to accurately represent the vehicle's condition. With that said, we are unable to physically inspect every vehicle that is available for auction, and bidders are required to perform all due diligence before placing a bid. Bidders are able to contact the seller directly to arrange viewing the car in person, getting a third-party pre-purchase inspection, or other methods of assessing the vehicle's condition before bidding. In the rare event of a misrepresented vehicle, our post-auction support team is unmatched. We work with the buyer and seller to find an amicable solution, and in certain cases have removed sellers from the platform. Please provide us more information through Trustpilot so we can look into your specific experience, or email us at [email protected] with more information.

Response from Cars & BidsMar 6, 2025

Hi Jamez, We're sorry to hear that you're dissatisfied with your experience on Cars & Bids. We've reviewed your auction win and communications with Cars & Bids, SafePay (powered by KeySavvy), and screenshots of the texts you had with the seller. From these communications, it is clear that you delayed completing your transaction for multiple weeks. This caused significant issues with the seller, and considerable support from both Cars & Bids and SafePay. We're happy to hear that the transaction was completed, but remind you that buyers are expected to complete their transaction within 1 week of the auction close. If you have any questions, feel free to contact us at [email protected].

Response from Cars & BidsFeb 20, 2025

Thank you for taking the time to leave us your review. We're sorry to hear that you're unsatisfied with your experience on Cars & Bids. We've requested more information through Trustpilot so we can better address your specific situation. With that said, we have a few general measures in place related to cars sold with a lien. First and foremost, allowing the sale of cars with outstanding liens is an important value addition to the marketplace. Many vehicle owners carry a loan on their car and omitting these sales would be a disservice to both sellers and buyers through diminished selection of cars. When a car has an outstanding lien, we always disclose this fact in the seller notes section, and encourage bidders to use our Contact Seller feature to understand any payoff-related processes. Finally, we are thrilled to offer SafePay, powered by KeySavvy, to handle loan payoff, funding transfer, and title transfer services. For a small fee, you can entrust that the vehicle loan will be paid off and title delivered to you after you send your funds to KeySavvy. Loan payoff processes and vehicle lien status are items of due diligence required by all bidders before placing a bid. Failing to follow through with your winning bid because of a lack of due diligence is against our Terms of Use, resulting in a forfeit of your buyer's fee and permanent removal from our platform. If you have any questions about these policies or services, feel free to contact us at [email protected].

Response from Cars & BidsJan 23, 2025

We're sorry to hear that you're unsatisfied with your experience on Cars & Bids. We've requested more information through Trustpilot so we can better address your concerns. Many sellers on Cars & Bids, and elsewhere in the enthusiast car market, are habitual sellers managing their personal fleet changes and sales for other private parties. These sellers are an integral part of the enthusiast car market, and denying them from Cars & Bids would be a disservice to the entire community. If you have any other questions, feel free to contact us at [email protected].

Response from Cars & BidsJan 9, 2025

Hi John, We're sorry to hear that you're unsatisfied with your experience on Cars & Bids. We've requested more information through Trustpilot so we can best address your specific vehicles and experiences. Our very human intake team reviews every car submitted to us carefully, and works with sellers to set a reserve (sometimes no reserve) that best serves the car and is likely to result in a sale. Bidders on Cars & Bids have confidence that if the car reaches a market-appropriate price, it will sell. This brings bidders confidence to bid, and without knowledge that the car will sell bidders often don't bother - as we've seen on numerous competitor platforms and in tests we've run ourselves. Sometimes sellers have a different estimation of a market-appropriate reserve, and we work with those sellers to find common ground. In the event we can't, we wish the seller the best of luck selling their car elsewhere. As for our buyer's fees - we offer the lowest buyer's fee on the market, and the clearest education about them during our bidding process. Bidders are shown their buyer's fee amount when they bid, and we keep it simple: 4.5% with a minimum of $225 and a maximum of $4500. Our support is 100% human, and we're sorry you got the impression that you interacted with AI or bots. Again, we're sorry to hear that you're unsatisfied with your experience on Cars & Bids. Please provide more information through Trustpilot, or contact us at [email protected] so we can better understand what occurred.