Cars & BidsReviews of carsandbids.com

Response from Cars & BidsMay 17, 2023

Hi Ricardo, Thank you for taking the time to leave us your feedback, and we're sorry to hear that you're unsatisfied with your experience using Cars & Bids. We've reviewed your submissions and see that our team responded with specific reasons as to why your i3 wasn't a fit for the site. In the future, we'd prefer that you reach out to us via our in-site chat or via email at [email protected] for the fastest response. Thank you for considering Cars & Bids for your i3, and we're sorry it won't work out on this one. We genuinely hope you'll consider us for future sales and appreciate the opportunity.

Response from Cars & BidsMay 17, 2023

Hi Junior, Thank you for taking the time to leave us your feedback, and we're sorry to hear that you are less than satisfied with your experience on the site. Our post-auction team is always available to help finish the transaction between the buyer and the seller and often interjects with our suggested best practices. With that said, we are also always looking to improve our site and services and continue to investigate options to provide better post-auction support. It sounds like you and the seller were able to complete your transaction. Should you have any concerns or need further assistance we would be happy to help - simply email us at [email protected]. Thank you again for your feedback and we hope to hear from you soon.

Response from Cars & BidsMay 8, 2023

Hi Giovanni, We're sorry to hear that you're less than 100% satisfied with your experience on Cars & Bids. Our team tries very hard to respond to all submission inquiries within a day, and sometimes questions about declined submissions fall through the cracks. We would be happy to go into greater detail regarding your submissions. Please email us at [email protected] using the email you used to sign up for the site so we can identify which cars you submitted. Thank you for taking the time to leave us your feedback, and we truly hope you consider us in the future.

Response from Cars & BidsApr 26, 2023

Hi Edward, We've requested more information through Trustpilot in order to better understand the situation you're referring to. You can also email us at [email protected] directly, if you prefer. At Cars & Bids we require that comments remain polite, respectful, and focused on the vehicle at hand. We do not, however, require that comments are positive toward the vehicle, nor do we wish to suppress any valuable information. Please provide us with the auction, comment, and information in question so we can better respond to your query.

Response from Cars & BidsApr 21, 2023

Hi Steven, Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're less than 100% satisfied with your experience at Cars & Bids. We reviewed your submission and saw your support emails. We apologize for the confusion in uploading the photos from Snappr. They provided you a zip (compressed) folder of images, which needed to be decompressed before they could be uploaded to the site. Our team will review several options to make this process easier. Additionally, we would like to reiterate that our team is available at [email protected] if you have any questions or concerns.

Response from Cars & BidsApr 14, 2023

Hi Paul, Thank you for taking the time to provide us with your feedback. We're sorry to hear that you are less than 100% satisfied with your experience using Cars & Bids. We focus on a specific set of vehicles that best fits our community and audience. Our intake team is constantly adjusting our acceptance criteria to meet shifting market dynamics and changes in our community engagement. If you have any questions or would like further follow-up, please contact us at [email protected]

Response from Cars & BidsMar 20, 2023

Hi Kip, Thank you for taking the time to leave us your feedback. We understand your frustration with the situation and apologize for any confusion. In this case, the seller had a great dialogue with our support team up to the point of confirming the final details with you as the buyer. As soon as we finalized the sale commitment, the seller stopped responding to our messages. Our support team arduously reached out to the seller to secure you the vehicle, but unfortunately, the seller failed to close the agreement with us. While this was an unfortunate result and situation, our support team did everything within their power to make it as painless as possible. Based on your feedback, we see that our team wasn't successful in this effort, and we will internally review opportunities to refine this process. Please feel free to contact us at [email protected] if you have any concerns or suggestions on how to improve this process in the future. Additionally, we truly wish that you had reached out to our team at [email protected] before leaving multiple negative reviews. Our team prides itself on our customer service, and our aggregate user feedback proves that we offer industry-leading customer service. Regrettably, we were unable to make this seller commit to a post-auction sale with you despite our best efforts.

Response from Cars & BidsMar 13, 2023

Hello Douglas, We're sorry to see that you are unsatisfied with the experience you received at Cars & Bids. After reviewing your submissions, we can see that our views on your requested reserves are quite different. First and foremost - sellers are allowed to request any reserve they want. However, this is a request and not a guarantee. Our team diligently reviews each vehicle that is submitted, finds comparable vehicles for sale and considers special conditions for individual vehicles. Only after this thorough review does our team respond to reserve requests. Looking specifically at your three submissions, there were numerous comparable vehicles, including brand new models for one of your submissions, available for thousands less than your reserve request. While you, as a seller, are entitled to ask whatever amount you would like for a vehicle, Cars & Bids is committed to offering fair and reasonable conditions for both buyers and sellers. Our commitment to this balanced approach has provided us and our community with an excellent sale rate and many record-breaking results. We genuinely hope that you consider us for sales in the future, and would be happy to discuss any of your submissions in more detail if it would be helpful to you. You can email us at [email protected] at any time.