easyJetReviews of cars.easyjet.com

I work in aviation and I can not tell you how terrible this airline is ! Delayed "27hrs" no information Bags lost. No one takes any responsibility for anything, trys to blame everyone and anything else. Give out dangerous information like "your bags travel with the flight" huge security risk saying this .

The worse service I have EVER experienced in my life! Booked and seemed good...was around £60 for the car and then paid additional insurance on top of £37 JUST so no excess would be taken. Arrived at 12.10am AFTER easy jet delayed our flight. We were told no car if no excess paid of 1,000 euros! It was so late and we needed to drive for nearly 2 hours so I had to do it. Easy jet would no answer to discuss it at that time and it was their fault we were so late. We were then told the car we booked was no available so paid another 10 euros with an airport charge of 8 euros and a late collection (by 10 mins due to their delayed flight) of another 37 odd euros! So we drive off...enjoy 2 days hire which was already doubled nearly and then return...fill the car to the BRIM at the airport just so it was full only to then have another £21 taken for fuel!!!!!!!!!! Ive emailed easy jet and had lots of replies but they refuse to take any responsibility for it and said I need to contact the Spanish hire company who hardly spoke any English as it is. In total what started at only £97 turned into over £180 and 5 days waiting for the 1000 euros to return. Absolutely shocking that they seem to be getting away with ripping people off time after time!

DO NOT pre book a car with easy jet , they find any reason they can not to rent the CHEAP car to you and you lose your money , you have no choice but rent from another company and end up paying twice

0620 morning flight to Kefalonia. Kept waiting sat on plane on runway for 3.5 hours due to engine failing to start. Arrived. 2.75 hours late. Not even offered complimentary drink! No response from customer service complaint.

Absolutely terrible company and will never fly with again. Flight said it was delayed on the board and went to the gate for information to be told that the flight had already left even though on the board and easy jet app still said it was 2hrs delayed. Easy jet staff at the airport were extremely rude and unhelpful so then decided to phone easy jet customer services to get advice and the person on the phone was very unhelpful and ignorant. We tried to get advice and they couldn’t answer any of our questions And have been now stuck at the airport for 14 hours with no help from anyone. Would not recommend this company

My Alicante to Manchester EasyJet flight was 2hrs 50 minutes late, 21.45 was the original departure time (ie deliberately kept at < 3 hours late to avoid compensation payments). This is because the plane had actually landed at Alicante with flight crew) on time, but was then sent to Gatwick instead. This resulted in another replacement plane being sent out, resulting in me landing in the middle of the night at 01.30am at Manchester. No apologies either at the airport or on the plane were given. A free drink at least on the plane would have been appreciated. There were no trains, buses and almost no taxis at Mcr airport at 2 am. (I am 74). Reluctantly, I’ll be using Ryanair from now on again to get to and from Alicante - Manchester.

Third fligh within a month with easyJet with an average of 1h30 delay. That's usual with them but what really bothering me is the absence of information on the information panel (if you want to know you HAVE to install the app) and it's always someone else fault... lukily for them they have some route and time schedule others don't so there isn't really à choice. A yeah, cherry on the cake, even if you know they are late, you need to be at the airport on time since they may close the boarding even if the plane isn't here... thumb up!!

Booked a car through EasyJet Car, because my flight was late and the Car Rental Desk was closed, they canceled my reservation for "No Show" and keep all prepaid money without offering any alternative or penalty for late Pick Up. This despite I correctly communicated the flight number in the reservation. Skip this company and book directly with the car rental company, you will be more protected in these situations. Costumer service practically useless, they cannot move or rebook reservation and all they do is sending premade email telling how sorry they are.