easyJetReviews of cars.easyjet.com

Booked using Drivalia via EasyJet website and payed twice - ruined our holiday! Warning to all Customers if you book a car via the EasyJet and Drivalia car rental in Italy! We were left stranded in a Sardinian airport (Olbia)and charged for 2 weeks car rental for a vehicle we were not given. The easyJet self-checkin system makes errors when making car reservation after check in. The system doesn’t allow you to choose the time for car pick up on arrival and instead uses English time of flight arrival. Therefore meaning, you will always miss your pick up time and due to Drivalia’s terms and conditions and consequently lose your booking and money paid. Neither Drivalia nor EasyJet have a grace period for long queue, luggage pick up, time difference between countries or even waiting in line to pick the keys to your car. After several calls and conversation on the phone with customer service, we were left in the night, in the heat, pregnant and no place to stay overnight in a foreign country. Money for the car booking for 2 weeks were taken from our account and we needed to occur additional expenses for taxis and accommodation to get through the night. The Easyjet customer service (car rental) team admitted that it system error and we should make a complaint to get money back. However, this was just to get rid of us… Then we received message with apologies, saying that we can’t get refund as we didn’t pick up the car on time and there is nothing more that can be done. The flight number was included in the booking and both companies knew what time we will be arriving but none one checks for system errors. Neither EasyJet nor Drivaila customer service helped us to resolve any of those problems. Therefore, we are asking for a compensation from EasyJet and changes to be made in the system for the future to avoid situations to happen again.

Flights fine but car hire experience was the worst ever and I'm a regular car hirer. From the off my wife booked the flight so her name was put as the driver by default. Though we had already named myself as the driver and on picking up the car we were told we would have to pay £35 admin as Easyjet had sent them the information. And "no" that was not alright and I definitely imagine it happens a lot as indeed another couple were having exactlythe same experience at the next table. Then we were asked to hand over our credit card in the case there was a scratch on the car and this would cost us £1500!!!. At this point we had had enough of the whole thing and walked away. A very suspect and shoddy experience all round. A joke in this day and age. My tip: go straight to a reputable hirer. Booking.com also great option.

I booked car hire via Easyjet and paid a premium for the highest insurance available. Upon arrival at Faro airport the system to find the car hire company was ridiculous you have to call (they didn't answer 10 calls) or whatsapp them and there is no option arrange to pick the car up. Eventually I saw one of their vans and spoke to the driver who agreed to take me to their office which is not at the airport. Here I met the rudest man I have ever dealt with who told me I had 2 options 1) Pay 2100 euros deposit 2) Pay 263 euros and no deposit was needed Both options also required me to pay 150 euros for the tolls. I said I would prefer to pay the 2100 euros as I had a higher premium insurance that I had already paid extra for. They would not accept a debit card payment, nor would they accept a credit card payment from the additional driver so we had no alternative but to pay the additional 263 euros. The total of my toll usage came to 5 euros - I now have to wait for the remaining 145 to be refunded, this had to be paid via debit card (how convenient)!!!!!!!!! The whole thing is a total scam and has left a VERY bitter taste - I will NEVER use Easyjet car hire again

Abusé, on paie par internet la totalité, le loueur ok mobility nous réclame de payer 387€ pour l'assurance supplémentaire au lieu de la caution car nous avons une carte de débit et non de crédit.

Easyjet Cars are the link between the customer and the car rental companies, as such I believe it is reasonable to expect them to vet and select reputable car rental companies. I used Easyjet to rent a car in Fiumicino (Rome), they in turn used Target Rental to provide the vehicle. Target rental is an extremely unprofessional and unpleasant company to deal with. They employ coercive sales techniques at the vehicle collection point, in order to increase the cost of the rental, e.g. by insisting that only Target's insurance excess premium is valid to avoid additional charges for damage, theft, etc. I believe Easyjet have a moral duty to ensure that the vendors they select to represent, are reputable and competent, clearly from my own experience and countless others who shared similar experiences on Trust Pilot, Target Car Rental fall way short of providing a minimum acceptable standard of service. If Easyjet has any moral compass they would be setting the standard that their vendors must achieve, then monitor and hold them accountable if they fall below those standards, including removing them from their supply chain. Due to coercive sales techniques and playing on my ignorance and inability to fact check what they told me, I capitulated and purchased additional excess insurance cover (despite telling the sales agent that I had my own excess insurance policy) from Target Rental which more than doubled the overall cost of the vehicle rental. To add insult to injury, it was clear from the car supplied and countless others in the Carpark, that the income from rental and insurance is never spent on repairing the vehicles, or even cleaning them to an expectable standard. Target got a 2 star rating, the 1 star rating for Easyjet Cars is because this is not their first rodeo, they are a market leader and have the critical mass to ensure that vendors in their supply chain meet or exceed a minimum reasonably acceptable standard of service. Lesson learned for me, and I recommend others to go direct with the established rental companies, budget supplier are more expensive in reality and a lot more unpleasant to deal with.

Nous avions loué une voiture via easyjet, à Londres, avec une location de siège auto pour notre fille de 3 ans ! Arrivés sur place, nous avons tourné en rond pendant 3 heures avant de réussir à trouver la voiture. C'était une simple boite à clés dans un garage sous terrain, sans personne pour nous accueillir ! Le pompon a été l'absence de siège auto pour notre fille. Quand j'ai appelé on m'a simplement dit d'aller en acheter un nous mêmes !! Notre location était sous-traitée par Drivalia !! A FUIR A TOUT PRIX !!! Des incompétents, incapables et sans aucun service client derrière. Cela fait maintenant plus de 4 mois que j'attends le remboursement du siège auto qu'on m'avait promis !! Une HONTE !!!

I helped my brother book a car to pick up at Olbia airport. We paid for it online to Easyjet. When arrived in Olbia to pick up the car, my brother was asked a credit card by the EasyJet local car hire company and they would not accept a debit card. When he called EasyJet they said they could not make a refund. Awful experience for my brother, that ruined their first vacation day. Do not rent cars from EasyJet.

Volo da Malpensa (Mi) del 5/7/2024 per Corfù. Ritardo più di 2 ore e nessuna assistenza a terra e sopratutto nessuna informazione. Scandalosi