easyJetReviews of cars.easyjet.com

Una cosa indecente. Rubano i soldi e non ti danno l’auto. State alla larga

Easyjet car hire company is an absolute fraud operation. I paid for a car rental online. Late night at the airport in Poland I went to collect the car from FlexToGo. At the desk they took all my details, made me sign documents and then announced that they cannot give me the car because the credit card has an initial for the first name instead of in full spelling. They immediately offered me the same car using the same credit card but for a double price. FlexToGo prey on families with small children that have no other options late at night. Absolute disgrace.

We had a terrible experience - we paid for the car in full - our EasyJet flight was then delayed by 2 hours - we called Drivalia directly to let them know however when we got there our booking had been cancelled and they had no cars to give us. By this time it was late and we had no choice but to book a car with another provider [Enterprise - who were brilliant btw and completely empathised with our stressful situation and did say we weren’t the first to have had this poor experience] We had to pay a premium due to being last minute We’ve since learned we will not be getting a refund from EasyJet car rentals. It’s outrageous- how can a company take full payment for something up front and then not provide the service or a refund?. I kept being referred to their T&Cs - that it was all my fault as I had agreed to them - but at a time when I didn’t know my flight would be delayed and trusting in the EasyJet brand that my car would be waiting for me regardless as I had paid for it! And now I’m reading all these terrible reviews - not only on here but other places too - lots of people experiencing the same thing. Where’s the customer service? I really don’t know why EasyJet are affiliated with this company - they need to be investigated as it does feel like a scam. Something is not right here - they can’t take full payment and not provide the service. I don’t know any other company that would do that?

Honteux Réservé une voiture via easyJet Le loueur refuse ma carte de débit Je dois louer une autre voiture pour 600€ supplémentaire Je fais une réclamation à easyJet qui me dit que c'était indiqué dans le contrat de location. Précisons que celui est reçu après la signature A noter également des retards conséquents sur les vols easyJet.

Will never use them again, didnt really get a noticable discount comparing with dealing with car rental company directly They just add a layer which makes it extremely difficult to sort anything related to your rental since both Easyjet and the rental company are telling me to talk to the other one A complete mess being even worst by the fact you literally cant talk to anyone at Easyjet rental for support A complete waste

We used this service to book a car and paid in full in April. Upon arriving at the car hire location (Drivalia) on the date and time of the rental start we waited an hour before being told they ran out of cars. I’ve opened a ticket with EasyJet as per Drivalia’s instructions and am still waiting for a refund. I keep getting told they are still investigating but you can tell they are hoping I will just give up and let them keep the $1010 CAN I paid. I will be reaching out to a UK Trading Standards Officer to register a formal complaint.

When I arrived to collect my car from OK Mobility, they refused to accept my American Express credit card, citing their specific requirements in the terms and conditions. While I understand this was outlined in their terms, you can’t help to think this was hidden on purpose - something they clearly don't want customers to know upfront. It felt like a deliberate trap to catch people off guard. I have successfully used Amex for previous car hires. Upon receiving my confirmation from EasyJet Car Hire, it only mentioned the need for a credit card, and I didn't focus on OK Mobility’s specific terms, especially since their website also confirmed that Amex was accepted without issues. The staff were not just unhelpful; they were downright hostile. They spoke to me with sarcasm, condescension, and a complete lack of respect. When I tried to explain the situation and ask for alternatives, they dismissed me with an attitude that made it clear they couldn't care less if I was stranded without a car. There was no effort to find a solution or offer any assistance whatsoever. It was as if their entire operation is designed to take your money and then leave you high and dry when you need help. Unfortunately, neither OK Mobility nor EasyJet Car Hire offered any assistance to help resolve the situation. I was left to deal with it entirely on my own at a very vulnerable moment. The lack of support made me feel unprotected as a customer. Additionally, there was no proper customer service support available—only an automated WhatsApp chat, where I was told there was nothing they could do and that I should have read OK Mobility’s terms and conditions more closely. Save yourself the frustration and go with a reputable car hire service company instead. You think you would have some security or duty of care but this is a delusion. Given this experience, I no longer see the value in booking through EasyJet Car Hire, as there seems to be no duty of care when issues like this arise. I will not be using your services again.

Wish I read the reviews before I booked. Booked a car certain I had booked in husbands name as main driver. Got to pick up at airport and it was in my name. Assumed I had forgotten who I booked it for but now see this happened to others. I hadn't my licence but husband had his. Asked to change driver name and europcar said I needed easyjet to change it but that if I had booked direct they'd have changed it for me. Contacted easyjet chat as easyjet make it very hard to find a phone number and phone recording says phone changes will cost more than using chat. Chat agents said we could have a new voucher in husbands name as couldn't change booking as after collection time. Chat disconnected 3 times. Each time tried to reconnect and went to back of queue. Phoned in desperation and easyjet agent was unhelpful saying nothing could be done. Had been at europcar desk for an hour at this point. Explained Chat agents had said they could help but phone agent would not help us. Eventually paid again for the exact same car at higher cost direct with europcar who I also feel bear responsibility for profiteering from this dreadfully unjust policy and poor customer service from easyjet. Now easyjet say that as I gave up there is nothing they will do for me. Dreadful experience and extremely upsetting for the start of our family holiday. Will never use them again.