Migle
DO NOT BOOK WITH EASYJET CAR RENTAL
I am absolutely furious about the disgraceful experience we had after our flight from London Gatwick to Mallorca. The flight itself took two hours — but then, unbelievably, we were forced to wait ANOTHER TWO HOURS just to collect our pre-booked car. That means the wait to pick up the car was longer than the actual flight. This is beyond a joke. At no point during the booking process were we clearly warned — IN BIG CAPITAL LETTERS — that there would be such an absurd delay. Had we known, we would NEVER have booked through you. Instead, we were misled into thinking the process would be quick and straightforward. To make matters worse, it wasn’t just us: the queue was full of angry, exhausted passengers who were all equally shocked and complaining. Clearly, you know this is an issue, yet you do NOTHING to warn your customers. This is unacceptable and feels like a deliberate trick to boost sales, ignoring the massive inconvenience to paying passengers. This experience was completely unacceptable, and we will seriously reconsider ever booking with EasyJet again.