easyJetReviews of cars.easyjet.com

Esperienza pessima e disservizio grave – EasyJet Car Rental / CarTrawler / Centauro Ho prenotato un’auto per 13 giorni a Creta tramite EasyJet Car Rental (gestito da CarTrawler), pagando in anticipo 591,93 €. All’arrivo, nessuno si è presentato per il trasferimento dalla Hall Arrivi all’ufficio del noleggio, nonostante fosse previsto dal contratto. Dopo aver preso un taxi a nostre spese, abbiamo trovato il personale che ha ammesso che non erano venuti a prenderci perché “era da solo”. Inoltre, ci è stato addebitato 150 € per carburante senza alcuna documentazione e ci è stato chiesto un supplemento di 300 € per evitare la cauzione, una pratica completamente irregolare e a mio avviso illegale. Risultato: non abbiamo mai ricevuto l’auto pur avendo pagato tutto in anticipo. Reclamo già inviato, ma il servizio clienti continua a ignorare o minimizzare il problema. Ho già segnalato il caso alle autorità competenti. Sconsiglio vivamente di affidarvi a questo servizio.

easy jet n'est pas le loueur, juste un intermédiaire qui nous a envoyé vers un loueur de très mauvaise qualité.

c'est une Arnaque EASY JET CAR RENTAL c'est associé à des escrocs! Il est indiqué dans le mail d'EASY JET que le loueur Noleggiare ayant mon numéro de vol , savait à quelle heure nous atterririons. Or il ont mis un horaire de retrait de véhicule à l'heure du décollage! Je suis donc arrivé avec 1h 40 de retard. ils m'ont demandé un bon de commande papier, alors que j'avais leurs mail de confirmation et qu'ils ont reconnu avoir ma réservation dans leur ordinateur. Aprés 30 minutes de discussion, ils m'ont annoncé que j'avais désormais plus de 2 heures de retard et qu'ils n'avait plus à me donner la voiture. si j'en voulais une , il me fallait repayé!

Appalling. I paid for a car I never received. I booked and paid for car rental with them and provided my flight number. We were late collecting partly because I’d booked collection too early and partly because of a flight delay. Despite assuring me before we took off that I I could collect the car this wasn’t possible without a massive surcharge which was more than I’d paid for the car in the first place. Whilst at the rental desk they promised me a refund. However, they have subsequently refused, leaving me more than £350 out of pocket. EasyJet refuse to become involved.

Dommage on ne peut pas mettre moins d'une étoile... Nous avons décidé de passer par Easy Jet Car Rental et leur partenaire Green Motion pour louer une voiture à 250 euros pour une semaine à Londres... Quelle mauvaise idée... Arrivées sur place on nous explique que la carte utilisée pour passer la commande n'est pas valable car carte de débit alors qu'il faudrait une carte de crédit pour la "modeste" caution de 1505 livres sterling... Nous avions une carte de crédit à disposition mais l'employé de Green Motion à soutenu qu'il fallait que la carte de crédit soit au nom du conducteur principal et que ça soit celle qui a passé la réservation. Après 1h d'appel à Easy Jet Car Rental et malgré un changement de conducteur pour avoir le bon nom, l'option nécessaire au paiement était refusé par Green Motion... Résultat il fallait pour récupérer la voiture souscrire à une assurance à 45 livres par jour pour 8j... Soit 400 euros de bonus sur notre location de 250 euros... Nous avons tenté de joindre Easy Jet Car Rental pour avoir a minima des explications et un geste commercial de leur part mais le service était déplorable et l'interlocutrice à fini par nous raccrocher au nez lorsque la conversation est allée sur le fait qu'il soit possible de réserver avec une carte de débit lorsque finalement seule une carte de crédit est acceptée... Il s'agit d'une arnaque et nous espérons que ce message sera utile à d'autres personnes, n'y allez pas !

I found the car Usave provided for my booking was in really poor condition, smashed headlight and oil warning light constantly making a bleeping noise driving was a significant distraction, I completed their survey and I would not hire from this company again, terrible customer service from EasyJet cartrawler booking portal when I raised my complaint, never again

Nous avons loué par votre intermédiaire une voiture a AUTOVIA OLBIA, à notre arrivée comme les cartes bancaires proposées (dont une avec l'option crédit) ne convenaient pas ,nous nous sommes faites mettre dehors sans ménagement par le propriétaire du bureau !!! Nous étions avec 2 enfants laissés dehors en pleine canicule car manque de place dans le bureau ! Nous avons contacté votre agent qui n'a pu rien faire car le temps écoulé pour essayer de récupérer notre location payée était dépassé !!! UNE HONTE !!! J'espère que vous daignerez nous rembourser notre investissement car le service payé n'a pas été rendu !! Nous avons du faire appel à une autre agence et repayer une autre location. MERCI A AGATA PALARENT tél +39 329 261 1953 qui nous a permis de sortir de cette mésaventure ! Quant à vous : C'EST DU VOL !!!! ET JE NE VOUS FEREZ PAS DE PUBLICITÉ BIEN AU CONTRAIRE...

We had the most horrific experience with Easyjet car rental. We booked a car for 3 week’s hire for collection at Preveza airport using the easyJet car rental website linked to the main easyjet flight booking page. It cost £863 and was with Thrifty. The online booking page requested the flight number and then automatically added car pick up and drop off times. Our flight was due to land at 21.10 on 26 July - the booking form automatically added 18.40 for pick up. Similarly for the return, the flight was scheduled for 22.10 on 16 August and drop off was automatically entered as 17.40. As the times were automatically added and clearly linked to the flight numbers entered we thought they were UK times and the 2 hours time difference for Greece would be taken into account. Our outward easyJet flight was then delayed by 2 hours. Whilst sitting on the runway waiting to take off, we rang the Greek number provided on the car rental paperwork several times but it failed to connect. We then received a text saying as the flight was delayed our car rental might be affected and gave a number to call. We called it and were told there was no problem and the car would be ready for us on arrival. On arrival at 23.00 we went to the Thrify desk and were told there was no car for us because we were late. The lady at the desk was dismissive. We explained we had paid £863 and showed her the first number we had called on the paperwork to say we would be late but that it wouldn’t connect. She said she had never seen the number before and that we would have to take it up with easyJet car rental. The next morning we emailed easyJet car rental. A case number was created with Car Trawler. On the 28 July we received an email from Car Trawler who said they were sorry but we had arrived late. They gave a heap of excuses, stated there was nothing they could do and said there was no refund. Cue another email from us highlighting: 1. The online times for car collection and drop off were automatically entered onto the page linked to the flight number, indicating that EasyJet had matched the flights to pick up and drop off times. Adding to our defence, manually adding time slots only provides the option of entering times on or half past the hour. Quite simply, we couldn’t have entered 18.40 as a pick up time - only 18.30 or 19.00! 2. Both easyJet and thrifty had our flight number so both would be aware of the time the plane would land. 3. When a service is paid for in full in advance, the customer should expect the service to be provided. EasyJet took £863 and did not provide the service of a car. 4. The arguement that late arrival gave an additional cost to the car hire company to prepare the car was nonsensical (one of the reasons they gave for not refunding). The car was already clean so no extra work required. 5. EasyJet communication re delayed flights was poor with wrong phone numbers provided and miscommunication. In response to this (and several follow up emails), we finally received a reply on 4 August saying as a gesture of good will they would refund £761 - £102 short of the amount we paid. We also ended up paying £1055 at the airport on arrival for another car (from Europcar, whicg incidentally were fantastic). In short it meant we spent almost £300 more than expected and meant we started our holiday with a massive amount of stress. The reviews and apalling Trustpilot score for EasyJet car rental say it all. Had we seen them earlier we would never have booked. Why easyJet are putting their name and reputation on the line with this absolute scam is extraordinary. In short, just don’t book car rental with EasyJet!