Adam S.
Let down by a series of unfortunate events
Poor service, ironically all due to easyjet. Flight cancelled the morning of our flight to manchester so we’re forced to switch to a flight to Gatwick instead. En route to the airport decided it would be easier and lower cost to hire a car to get four people with bags back to Manchester. Booked a car with enterprise via the easyjet car hire system thinking it might make the expenses reimbursement process easier. Sat on the tarmac before departure to get a call from enterprise saying they didn’t have a car available but we could wait three hours after our booked time for one. We declined and said to cancel the booking. Amazingly, this didn’t result in an automatic refund. It was down to us to get in touch with easyjet car hire and explain what had happened and ask for a refund. They then asked US to prove enterprise didn’t have the car (kinda hard to do given how we were notified by phone). Then rather than corroborate the information directly with enterprise, it was down to US to provide call logs to evidence the phone call that took place. Eastjet car hire have taken a month to assess the evidence we supplied and have now ‘generously’ going to be refunded. One final catch, the refund could take 25 days. Our money was taken within 24 hours yet it takes best part of two months to get a refund through no fault of our own! Shocking treatment.