Carpet Tile DepotReviews of carpettiledepot.com

I don’t know why I would consider giving any stars. I placed my order, was never provided with a ship date, have not received my samples almost 2 weeks later, and now am behind on my project. Really disappointed!!!!

This website got me excited for some upcoming projects we have and our first order was a huge letdown. We received the BOL and it stated it would ship on 3/12 as a one-day ship. Today is 3/26 and they keep emailing giving me the next week and the next week. I am starting to think I got scammed and will now have to go run a chargeback on my credit card. BIG bummer...

Shipping methods suck

I have received only 3 of 5 samples. the other two samples are still in warehouse per your email (see below). United Parcel Service 1Z72R18R0311162811 United Parcel Service 1Z72R18R0311162473 Please advise on when the samples will be shipped - I need to make a decision for comntractor. Tom

I understand this review is more for the trucking company than for the floor supplier but they chose the trucking company so its on them. My delivery date was 12/16... then 12/21... then 12/28. Ok bad weather, cOvId, election year blah blah blah everything is shipping slowly.... but then, I called to confirm, it was supposed to arrive 12/ 29 (today) then 12/30. I figured ok let me call and check. "25 minute wait time" turned into 35 minutes on hold then I got disconnected. Called back. Ten minute wait time was 25 minutes.... the woman that answered said let me put you on hold, ten minutes later... let me call you back. She calls back (I missed the call) and said "your freight isn't at the location we thought it was and if you give it a couple days and call (gave me a number) and speak to Sam, she should know where it is by then". Are you kidding me?!?!?!?! Its over two weeks late and now they don't even know where it is?!?!?!?!? I will never do business with carpet tile depot or yellow freight ever again. Be cause those two companies can't get their act together I have furious customers that think I'm making this up. This is absolutely appalling.

Couldn't leave zero stars, I still haven't received my product yet, ordered on December 4 and paid with credit card, said product was in stock in double the sq.ft. amount than what I needed, and it would ship by the 7th. It is the 15th and it hasn't shipped yet. Very disappointed, have an approaching deadline and only used this website because they said it was in stock. I will have to seek an alternate supplier now and move my customers move-in deadline because of their ineptitude.

The order was delayed, which is understandable. But the delivery people came to our location but would not leave the shipment because postage had not been paid. We have people ready to install but now do not know if or when the carpet will be delivered.

Order was never placed, Dean emailed with a question and we called twice and emailed twice with no response.