Carpet One Floor & HomeReviews of carpetoneowensboro.com

We’re loving our flooring, the sales lady was very knowledgeable, the quality is good, but the process was a bit unsettling. Because I worked in business and was used to seeing itemized invoices, I requested an itemized breakdown of our estimate but didn’t receive that...in the mail...until the floor was completed and final payment was made. The estimate included floor cleaner that we were told cost $18ish, which I declined because I use non-toxic chemically free cleaners in our home. However, the amount subtracted from the estimate was $11.99. I realize this seems like trivia to a business, but for those on a fixed income, every little bit counts. And of course, there was the week that the floor was partially finished because the original order was shorted and we lived around the mess. I would give a better rating if we had received a token discount for that inconvenience. We did appreciate the fact that they worked with us to get the job done because we were leaving on vacation.

Carpet One is very knowledgeable and helpful in selecting what you need for your home. They want to be sure you will be happy. I felt that we could of been better informed about when the installation was going to be done and how long it was going to take. The carpet installation was done so promptly and completed beautifully!!! I know it was only 1 bedroom but it was amazing how it was done so quickly. The porcelain tile job was much bigger and I know things come up that can’t be helped. Overall we are very pleased with our beautiful kitchen and bathroom flooring. We would probably go back to Carpet One for future flooring.

We had vinyl tile with grout and carpet layed. Very pleased with the products. Some problems with scheduling the carpet layer but overall very pleased.