Carpet One Floor & Home - IowaReviews of carpetoneiowa.com

4.7209 reviews
Home Improvements
811 Plaza Drive, Carroll, Iowa

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Carpet One Floor & Home - Iowa

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About Carpet One Floor & Home - Iowa

Carpet One Floor & Home is your home design headquarters, with a huge selection of flooring, window coverings, and more! Visit any of our 4 family-owned locations in Urbandale, Ames, Carroll, and Spirit Lake. We have been serving Iowa homeowners since 1954, and our certified flooring design pros can help you from inspiration to installation. We partner with the best installation crews in the area to ensure your job is done right, and on time. We carry all the latest flooring styles and can help you with carpet, hardwood, luxury vinyl tile, luxury vinyl plank, ceramic tile, area rugs, and remnants. We also carry beautiful window coverings from Hunter Douglas, Graber and other top brands. Our huge Carroll flagship store also features a complete Kitchen & Bath Center with cabinets, countertops, sinks, tubs, showers, vanities, lighted mirrors and more! Our Carroll store's Serta Mattress Center offers iComfort, iComfort Hybrid, Perfect Sleeper mattresses, as well as adjustable bed frames, Malouf pillows, sheets, mattress covers and more. Our Carroll store also carries Organized Living Storage Systems for closets, pantries, and garages. You'll also find a variety of beautiful, energy-efficient electric fireplaces from Napoleon and Amantii. Contact us today for a free, no-obligation quote!

Carpet One Floor & Home - Iowa (carpetoneiowa.com) has 209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: carpetoneiowa.com
Website: carpetoneiowa.com
Category: Home Improvements
Location: Carroll, Iowa
Listed on Five Star Index: 2026

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Replies: The company replied to 95% of reviews.
Latest: Most recent review: November 2023.
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About Carpet One Floor & Home - Iowa

Carpet One Floor & Home - Iowa (carpetoneiowa.com) has 209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: carpetoneiowa.com
Website: carpetoneiowa.com
Category: Home Improvements
Location: Carroll, Iowa
Listed on Five Star Index: 2026

Jean Y.

Apr 21, 2017

Poor service

Poor service, took months to get installed. Told they were coming several times, sometimes two to three times a day where told different times and dates. When they did come tile could not be installed because subfloor needed to be removed. Saleman told them to put over existing vinyl floor causing tile to be much higher than carpets, trip over it numerous times a day! Only way to fix without taking out tile is take out carpet and build up family room floor(17x30 foot room) and replace carpet out of our pocket. Sounds like a good way to sale carpet!!

Response from Carpet One Floor & Home - IowaApr 21, 2017

Jean, We apologize for the delay on your project and any miscommunication. We always strive to complete jobs as quickly as possible, but in this particular case, the delays were simply due to installer scheduling and availability. The carpet portion of your job was able to be completed quickly, but tile is more of a specialty and we only have a small number of qualified installers to choose from. It is not unusual for tile jobs to be booked 4-6 weeks out, and you requested a specific installer which pushed things out even further. Our salesperson was working with the installer you requested to try to get your project moved up on his calendar, but unfortunately, each time they tried to squeeze it in something came up. Regarding your concerns about installing over the vinyl floor – vinyl is quite thin (most are less than a sixteenth of an inch.) – so that did not significantly impact the final height of the floor. We provided transitions (at no cost) to cover the height difference, but if those are not working for you, we might be able to try a different style of transition – just let us know. When we were initially made aware of the concerns on this project, our owner Todd Bierl, called and spoke with your husband and made it clear that we want to do what it takes to make you happy. If you have any remaining questions or concerns, please don’t hesitate to call him at (712) 792-5557.