Jessica R.
DISAPPOINTED
The sales associate was excellent in convincing us to purchase a LVT flooring. He stated it was waterproof, scratchproof, and very durable. He did not disclose that the floor had no matching transitional trim. It took over 6 months with 4 wrong tries to match trim, one no show, one lost order, flooring coming up in multiple places, and scratches evident right away. We did end up having a leak that damaged our new floor, and they tried to make it right due to all of the other mishaps by only charging us for new underlayment, and then they came in and laid down a different finish. They HAD to know what they were doing. After a few phone calls they said they'd replace the entire floor with the same material; which we did not want due to its poor quality. Our request for a refund was denied because we chose to take our business elsewhere. So very dissatisfied with poor service and poor product.